Thomas Thackeray

• Managed meal distribution and patient food service needs for up to 60 patients per shift, maintaining compliance with prescribed nutrition plans and hospital standards.
• Prepared and served nutritious meals following dietary guidelines and resident preferences.
• Assisted in maintaining cleanliness and safety standards in food service areas.
• Collaborated with healthcare teams to address dietary needs of patients effectively.
• Provided excellent customer service when addressing inquiries from patients or staff about menu options, ingredients, or preparation methods.
• Streamlined communication between kitchen staff and medical personnel for improved patient care outcomes.
• Participated in regular staff meetings to discuss menu updates, dietary restrictions, and ways to enhance overall patient satisfaction.
• Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.

• Managed inventory accuracy through systematic tracking and organization of stock levels.
• Coordinated order fulfillment processes to ensure timely delivery of customer shipments.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Collaborated with cross-functional teams to resolve shipping discrepancies and improve service levels.

Provided exceptional customer service by promptly addressing guest inquiries and ensuring a pleasant dining experience for up to 70 residents

• Maintained a clean and organized dining area, following health and safety regulations to promote a safe environment for both staff and patrons.
• Collaborated with kitchen staff to ensure timely and accurate food delivery, enhancing overall customer satisfaction.
• Managed multiple tables efficiently during peak hours, demonstrating strong time management and organizational skills.
• Maintained knowledge of menu items, including ingredients and preparation methods, to provide accurate information to guests.

• Promoted to Assistant Manager after demonstrating leadership during COVID-related operational disruptions; led a 4-person skeleton crew, assumed managerial responsibilities during a prolonged leadership vacancy, drove 15% business growth, and reduced recovery time from a projected 5 months to 2 months.
• Coordinated schedules and resources for various projects, optimizing team productivity.
• Created and delivered presentations to senior management on project status and outcomes.
• Facilitated cross-departmental collaboration to achieve common goals and objectives.
• Maintained compliance with industry regulations and company policies.

• Led a team of baristas to deliver exceptional customer service while maintaining efficient operations.
• Trained new staff members on coffee preparation techniques and customer service standards.
• Utilized point-of-sale systems to process transactions accurately and manage cash flow.
• Resolved customer complaints promptly, enhancing overall customer satisfaction and retention.
• Maintained high standards of product quality through regular taste tests and equipment maintenance.