Thomas Theisen
Minnetonka,MN
Summary
Hardworking and passionate individual with strong organizational skills, people skills, and exceeds at solving puzzles. Experienced in sales, management, and background operations. Highly motivated to gain access to more skills and become part of an establishment that suits my interests. Ready to pursue and overcome mine and the companies' goals.
Overview
4
4
years of professional experience
Work History
Order Analyst
2ndSwing Golf
Eden Prairie, MN
01.2022 - 10.2022
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Used Oracle NetSuite and Microsoft Excel to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
Sales Representative
2ndSwing Golf
Minneapolis, MN
05.2021 - 09.2021
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by demonstrating advanced product knowledge.
- Recommended merchandise to customers based on needs and preferences.
- Maintained customer satisfaction with quick and professional handling of product purchasing and returns.
Operations Manager
TimberCreek Golf Course
Watertown, MN
03.2018 - 09.2020
- Established effective/positive communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Assisted in recruiting, hiring and training of team members.
- Reviewed shift reports to understand current numbers and trends.
- Assisted in the organization and planning of events.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted positive customer experience through day-to-day supervision and management of our Golf facility.
Education
BBA - Finance
University of Minnesota - Duluth
Duluth, MN05.2022
Skills
- Organization
- Data Miner
- Quick Learner
- Adaptable
- Order Placement
- Product & Market Analysis
- Cost Calculation
- Customer Interaction & Satisfaction
- Microsoft Excel
Timeline
Order Analyst
2ndSwing Golf
01.2022 - 10.2022
Sales Representative
2ndSwing Golf
05.2021 - 09.2021
Operations Manager
TimberCreek Golf Course
03.2018 - 09.2020
BBA - Finance
University of Minnesota - Duluth
Interests
- Golf
- Stock Market
- Photography
- Astronomy
Interests
- Golf
- Stock Market
- Photography
- Astronomy
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