Thomas Todd
Mobile,AL
Summary
Telecommunications Specialist with 6 years of system management and administration experience in global broadcast program delivery through coordination with sites worldwide. Applies technical knowledge and skills with hands-on fault isolation and repair of telecommunications equipment to operate and maintain distribution network. Demonstrated capacity to understand and communicate technical ideas, concepts and thoughts across multiple stakeholders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Telecommunications Specialist (SATCOM)
US Army
08.2022 - Current
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Installed and configured new devices and system components.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Administered user support to over 3000 users by implementing procedural and technical solutions to diagnose network and device problems.
- Implemented, developed and maintained telecommunications disaster recovery plans to guarantee business continuity.
Telecommunications Specialist (Satcom)
US Army
07.2019 - 07.2022
- Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
- Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
- Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters.
- Recommended and proposed new and advanced equipment and techniques based on performance capabilities, limitations and cost.
- Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Developed and implemented procedures for preventive maintenance, backup and data recovery.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Developed comprehensive training materials, increasing expertise of team members and reducing onboarding time.
- Enhanced network performance by implementing effective optimization strategies and monitoring system health.
- Promoted adherence to industry best practices through regular team discussions and training sessions on relevant topics such as security measures or regulatory compliance standards.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and configured new devices and system components.
Education
Bachelor of Engineering - Aerospace Engineering
American Public University System
Charles Town, WV07.2028
High School Diploma -
Saraland High School
Saraland, AL03.2018
Skills
- Installing Equipment
- Writing Reports
- Service Requests
- Educating Customers
- Telecommunications Systems
- Bug Fixes
- Technical Implementation
- Installation and Configuration
Additional Information
Active Secret Clearance
ANACI T3
Certification
- Security+, CompTIA - March 2021
Timeline
Senior Telecommunications Specialist (SATCOM)
US Army
08.2022 - Current
Telecommunications Specialist (Satcom)
US Army
07.2019 - 07.2022
Bachelor of Engineering - Aerospace Engineering
American Public University System
High School Diploma -
Saraland High School
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