Thomas Triana

• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Optimized store displays and appearance via strategic merchandising.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed inventory control, cash control, and store opening and closing procedures.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Exceeded sales goals 35% utilizing exemplary customer service skills.
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Assisted customers with product selection based on individual needs and preferences.
• Increased sales and customer satisfaction through personalized servicing.

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

.

• Directed and motivated sales force in planned selling towards specific goals and metrics in multiple locations
• Responsible for associate training, hiring, budgeting, P&L, inventory and sales budget in multiple locations
• Conducted orientation sessions and organized on-the-job training for new hires.
• Managed new employee orientation training process for more than 30 employees each year.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Increased accessory attachments rates per opportunity from 10% to 80%
• Initiated coaching and development of all employees including any necessary disciplinary action
• Supervising over the store and equipment to ensure functioning as needed, and that Supplies are at proper levels
• Ensured operational aspects of store and store equipment were conducted at the highest level.