Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Thomas Twombley

Senior Technical Analyst
Wakefield,NH

Summary

Hard worker with a Computer Networking degree and a vast knowledge in the computer field. Ambitious student and a dedicated worker. Picks up on things very quickly in a work environment and always seeking more knowledge. Works well both as a group, or as an individual. Takes initiative on task completion in a timely manner. Have a good sense of urgency, which yields positive results. Promoted from Help Desk to Jr Networking Administrator soon after the 90 day evaluation, supplying evidence the ability to learn and adapt rapidly. Often the "go-to" person for troubling tickets or projects.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Senior Technical Analyst

Portsmouth Regional Hospital
02.2023 - Current

Responsibilities:

  • Mentor other team members and Tech Analysts
  • Spearhead projects to completion timely and efficiently
  • Maintain network and facility standards
  • Escalation point for tickets and projects

Tech Analyst/Tech Analyst II

Portsmouth Regional Hospital
08.2020 - 02.2023

Responsibilities:

  • Resolving tasks/incident tickets timely
  • Providing customer support to hospital staff
  • Deployment of hardware for new practices/departments
  • Working projects to completion with implementation teams and/or vendor relations

Jr. Network Administrator

Frisbie Memorial Hospital
12.2019 - 08.2020

Responsibilities:

  • Assist in implementing HCA's (Hospital Corporation of America) networking infrastructure
  • Monitor network via PRTG
  • Manage FTP server, NAS, WSUS, Kaseya, and various other networking applications/servers
  • Configure VLAN's, port security, and monitor switches via PuTTY

Education

High School Diploma -

Kingswood Regional High School
09.2005 - 05.2009

Associate Degree - Computer Networking -

Lakes Region Community College
Laconia, NH
09.2013 - 05.2015

Skills

Customer Service

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Accomplishments

  • Employee of the Month - May 2022
  • Saved Neuro $3k a day by troubleshooting and resolving myself instead of having the tech come onsite
  • Spot award

Timeline

Senior Technical Analyst

Portsmouth Regional Hospital
02.2023 - Current

Tech Analyst/Tech Analyst II

Portsmouth Regional Hospital
08.2020 - 02.2023

Jr. Network Administrator

Frisbie Memorial Hospital
12.2019 - 08.2020

Associate Degree - Computer Networking -

Lakes Region Community College
09.2013 - 05.2015

High School Diploma -

Kingswood Regional High School
09.2005 - 05.2009
Thomas TwombleySenior Technical Analyst