Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Ball

Florissant,MO

Summary

Technical professional with solid foundation in analyzing and optimizing technical systems. Proven track record in delivering impactful solutions and driving operational efficiency. Highly collaborative team member focused on achieving results and adapting to evolving project requirements. Proficient in system troubleshooting and data analysis, with keen eye for detail and problem-solving.

Overview

9
9
years of professional experience

Work History

Senior Technical Analyst

Equifax
09.2022 - 02.2026
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Served as a first point of contact for incoming technical service calls and emails.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.

Assistant Manager

Lowes Home Improvment
08.2018 - 08.2020
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Shift Manager

Taco Bell
09.2016 - 06.2018
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shifts to optimize department productivity.
  • Enhanced operations and boosted productivity through employee training, coaching, assignments.
  • Reported employees behavioral issues, losses and customer complaints to upper-management.

Education

Diploma -

Norwalk High School
Norwalk, CA
06.2017

Skills

    Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions Confident communicator recognized for consistently receiving excellent customer feedback

Timeline

Senior Technical Analyst

Equifax
09.2022 - 02.2026

Assistant Manager

Lowes Home Improvment
08.2018 - 08.2020

Shift Manager

Taco Bell
09.2016 - 06.2018

Diploma -

Norwalk High School
Brittany Ball
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