Thomas Tynan
jacksonville,FL
Summary
I have over 39 years of experience in the Automotive industry. I believe that my skills are extremely diverse and unique. Early in my career I was a porter, an express technician and a detailer; I believe it helps me relate to and understand everyone who works in a service department. I am very dedicated to my craft and enjoy helping people, both customers and fellow employees. I seek long-term employment in an environment where I can continue to learn and grow.
Overview
28
28
years of professional experience
Work History
Service Advisor
Coggin Nissan on Atlantic
Jacksonville, Florida
04.2024 - 05.2026
- Explained repair procedures and provided estimates, enhancing customer understanding of service needs.
- Collaborated with technicians to efficiently resolve complex vehicle issues, improving service turnaround times.
- Educated customers on vehicle care and maintenance best practices, fostering long-term customer relationships.
Service Manager
Honda Of The Avenues
Jacksonville, Florida
12.2021 - 03.2024
- Managed daily service operations, enhancing customer satisfaction and operational efficiency.
- Monitored service performance metrics, identifying key areas for targeted improvement.
- Developed strategies to enhance customer experience through product feature improvements and streamlined processes.
Assistant service manager/Advisor
Coggin Nissan and Chevrolet of the Avenues
Jacksonville, Florida
01.2020 - 12.2021
- Collaborated with technicians to complete vehicle repairs on schedule.
- Assigned tasks to technicians according to their skills and experience to optimize repair workflow.
Service Manager
Volkswagen Of Orange Park
Jacksonville, FL
09.2019 - 01.2020
- Oversaw day to day operations of service department
- Enhanced service quality for customers and sales department through targeted initiatives
- Streamlined service processes to enhance operational efficiency
- Developed pay plans for Service Advisors to align compensation with performance
Assistant Service Manager
Coggin Honda Jacksonville
Jacksonville, FL
08.2013 - 09.2019
- Recruited and hired new talent
- Directly responsible for training of staff
- Constantly involved in solving problems for staff
- Engaged in projects that resulted in recognition from the President's Award
- Designed and constantly improved dispatching process
- Helped to install electronic dispatching
Service Advisor
Lexus of Jacksonville
Jacksonville, FL
01.2012 - 08.2013
- Competed regularly for top sales
Service Advisor
Coggin Honda Jacksonville
Jacksonville, FL
08.2005 - 01.2012
- Supervised express technicians and advisors to ensure efficient service delivery
- Trained new advisors to enhance service quality and client interactions
- Delivered outstanding customer support in a fast-paced environment.
- Contributed to client base growth through effective service strategies
Service Manager
Autosport Honda
Bridgewater Township, NJ
09.1998 - 06.2005
- Improved labor rate and overall sales dramatically over time
- Increased quality of service thru process improvement
- Improved the skill level of the service department thru training
- Grew client base thru providing excellent service
- Recruited and trained new employees
Education
High School - electronics, mechanics
Hialeah-Miami Lakes Senior High School
Hialeah, FL08-1985
Skills
- Customer Service
- Problem-solving
- Decision-making
- Conflict resolution
- Time management
- Written and verbal communication
Timeline
Service Advisor
Coggin Nissan on Atlantic
04.2024 - 05.2026
Service Manager
Honda Of The Avenues
12.2021 - 03.2024
Assistant service manager/Advisor
Coggin Nissan and Chevrolet of the Avenues
01.2020 - 12.2021
Service Manager
Volkswagen Of Orange Park
09.2019 - 01.2020
Assistant Service Manager
Coggin Honda Jacksonville
08.2013 - 09.2019
Service Advisor
Lexus of Jacksonville
01.2012 - 08.2013
Service Advisor
Coggin Honda Jacksonville
08.2005 - 01.2012
Service Manager
Autosport Honda
09.1998 - 06.2005
High School - electronics, mechanics
Hialeah-Miami Lakes Senior High School