Thomas Valdez
Cabot,AR
Summary
Hardworking professional with a dedication to customer satisfaction. Ready to apply several years of experience to new position. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Service Representative
DFA
Little Rock, AR
12.2019 - Current
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Consulted with customers regarding needs and addressed concerns.
- Resolved customer concerns with friendly and knowledgeable service.
- Updated accounts with recent information and processed customer payments.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Pueblo High School
Tucson, AZNon Commission Officer Academy
Skills
- Account updating
- Customer Relations
- Database Management
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Adaptive team player
- Staff Training
Timeline
Service Representative
DFA
12.2019 - Current
Pueblo High School
Non Commission Officer Academy
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