Thomas Vincelli
Long Branch,NJ
Summary
Experienced Service and operations Manager offering 30 years of experience. Proficient in business practices, standards of operation and satisfying customer needs. Sets and maintain high expectations for all team members.
Knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers.
Hires, trains, motivates and monitors performance of all service department staff.
Flexible hard worker ready to learn and contribute to team success.
Overview
36
36
years of professional experience
Work History
Manager
Brinker International Inc.
Eatontown, New Jersey
10.2022 - 04.2025
- Supervised daily operations to ensure high service quality standards.
- Managed inventory levels and coordinated stock replenishment efforts.
- Developed and implemented staff scheduling to optimize coverage needs.
- Oversaw compliance with health and safety regulations in restaurant operations.
- Collaborated with corporate teams on strategic initiatives and operational improvements.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Service/Bar Manager
Darden Restaurants, Olive Garden
Freehold, NJ
01.2007 - 09.2019
- Motivated, led and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Monitored employee performance through analysis of key metrics.
- Hired, trained and developed service department staff to drive performance.
- Defined department objectives and monitored performance to facilitate operations.
- Informed and educated department employees on changes from management.
- Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Established and enforced clear safety policies to protect workers from injury.
- Forecasted department goals and objectives and enforced deadlines to encourage task progression.
Manager of Operations
American Cafe
Eatontown, NJ
07.1999 - 08.2006
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Evaluated invoices and shipping paperwork for accuracy and compliance.
- Replenished inventory to maintain par levels and completed monthly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Evaluated solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
- Reduced costly waste in production by identifying and eliminating overproduction.
Owner/Operator Restaurant
T.J.'s Pizzeria and Restaurant
Long Branch, NJ
05.1991 - 03.1999
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
- Kept records for production, inventory, income and expenses.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed business and marketing plans and prepared monthly financial reports.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Interviewed, trained, and supervised employees.
Radioman Operator/Technician
U.S. NAVY
Groton, CT
06.1989 - 03.1991
- Identified machinery issues and repaired parts to keep equipment up and running.
- Calibrated each machine at beginning and end of each shift.
- Created and maintained daily activity logs to track ongoing operational performance.
- Received and processed written and verbal instructions, prints and work orders.
- Operated radio communications and equipment
- Diagnosis and repair radio equipment
Education
High School Diploma -
Red Bank Catholic High School
Red Bank, NJ06.1989
General Submarine Operations -
US Navy Submarine School
Groton, CT02.1990
Operations And Repair of Radio Equipment -
US Navy Submarine Radioman School
Groton, CT01.1991
Skills
- Expert in company operational software
- Staff management
- Reporting and documentation
- Time management
- Planning
- Flexible
- Working collaboratively
- Maintenance & Repair
- Communication
- Team building
- Coaching and mentorship
Timeline
Manager
Brinker International Inc.
10.2022 - 04.2025
Service/Bar Manager
Darden Restaurants, Olive Garden
01.2007 - 09.2019
Manager of Operations
American Cafe
07.1999 - 08.2006
Owner/Operator Restaurant
T.J.'s Pizzeria and Restaurant
05.1991 - 03.1999
Radioman Operator/Technician
U.S. NAVY
06.1989 - 03.1991
High School Diploma -
Red Bank Catholic High School
General Submarine Operations -
US Navy Submarine School
Operations And Repair of Radio Equipment -
US Navy Submarine Radioman School