Open To Work
Thomas Viscosi
Server
Raleigh,NC
Summary
Customer-focused professional with expertise in service and logistics. Recognized for integrity and strong team collaboration, with a solid grasp of retail dynamics and customer service standards. Proven ability to manage records and multitask effectively, dedicated to optimizing operations and enhancing service delivery.
Overview
9
9
years of professional experience
Work History
Server
The Gramercy
Wake Forest
12.2025 - Current
- Delivered exceptional customer service to enhance guest satisfaction in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Prepared and served a variety of cocktails and beverages efficiently.
- Served food and beverages to tables with accuracy and attention to detail, ensuring positive dining experiences.
Shipment Supervisor/ Sales Associate
21st Century Distributing
Garner
10.2020 - 12.2025
- Tracked inventory, conducted cycle counts and audits to ensure accuracy and resolve discrepancies.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Received deliveries, scanned packages, and updated orders in internal database to streamline order processing.
- Communicated effectively with internal departments regarding order fulfillment needs.
- Trained and supervised shipping department staff, ensuring compliance with company policies and industry best practices.
Sales/Front Desk Receptionist
21st Century Distributing
Garner
06.2023 - 01.2024
- Greeted customers and provided them with information regarding the products and services.
- Dealt with customer queries both in person and over the phone, providing accurate advice.
- Managed incoming emails, faxes and post related to sales enquiries.
- Provided administrative support including filing, data entry, creating reports and updating records.
- Analyzed customer feedback to identify areas where service could be improved.
- Collaborated with colleagues from different departments such as marketing and finance.
Warehouse Associate
ABC Fitness Products
Raleigh
06.2020 - 10.2020
- Unloaded incoming products from trucks, sorted items in staging area, and transported items to storage locations to maintain inventory organization.
- Noted current product inventory levels to support completion of order requests and audits.
- Multitasked duties using heavy equipment to optimize project completion time and enhance workflow efficiency.
- Picked and prepared daily shipments in large warehouse to ensure timely customer order fulfillment.
Cashier
Sergio's Pizza Wakefield
Raleigh
09.2017 - 05.2020
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Enhanced customer satisfaction by assisting customers with purchases, item location, and rewards program enrollment
- Supported assistant manager in completing end-of-day counts and securing funds to mitigate loss or theft
- Trained new cashiers on procedures and systems to ensure operational consistency.
Education
High School Diploma -
Heritage High School
Wake Forest, NCSkills
- POS Systems
- Order Processing
- Suggestive Selling
- Customer service
- Customer order recording
- Merchandise restocking
- Call routing
- Data Entry
- Recordkeeping
- Document Management
- Microsoft Office
- Microsoft Outlook
- Troubleshooting
- Working collaboratively
- Critical thinking
- People skills
- Exceeds Sales Goals
- Package preparation
- Customer service
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
On-SiteSalary Range
$2/hr - $25/hrTimeline
Server
The Gramercy
12.2025 - Current
Sales/Front Desk Receptionist
21st Century Distributing
06.2023 - 01.2024
Shipment Supervisor/ Sales Associate
21st Century Distributing
10.2020 - 12.2025
Warehouse Associate
ABC Fitness Products
06.2020 - 10.2020
Cashier
Sergio's Pizza Wakefield
09.2017 - 05.2020
High School Diploma -
Heritage High School