Pearl Longanecker
Brandon,USA
Summary
Customer-focused professional with extensive experience in service roles. Skilled in cashiering, managing to-go orders, hosting, and serving, delivering quality experiences that enhance customer satisfaction. Committed to fostering positive environments through teamwork and dedicated service.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Server
First Watch
Brandon, Florida
03.2026 - 08.2026
- Delivered exceptional customer service, fostering positive guest experiences.
- Provided attentive service to guests in a fast-paced breakfast and lunch environment.
- Greeted customers warmly, answered inquiries, and recommended specials to boost sales.
- Addressed and resolved customer concerns promptly, contributing to overall guest satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed customer orders accurately using point-of-sale systems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained cleanliness and organization of dining area throughout shifts.
Server
EggTown Breakfast and Lunch
Riverview, FL
05.2024 - 01.2026
- Maintained an average tip percentage of 20% or more through exceptional service and customer engagement.
- Provided excellent customer service in a fast-paced dining environment.
- Hosted and served breakfast and lunch for over a year and a half, providing excellent customer service and creating a welcoming atmosphere for guests.
- Assisted in menu recommendations to enhance guest satisfaction.
- Maintained cleanliness and organization of dining and service areas.
Guest Services
Topgolf
Tampa, FL
05.2023 - 05.2024
- Provided support with day-to-day operational issues related to guest services.
- Enhanced guest services through the integration of new technology and systems.
- Provided customer service as a receptionist and golf services runner, explaining game rules and sign-in procedures to enhance customer understanding.
- Acquired extensive experience in customer service within the restaurant industry.
- Participated in staff meetings to discuss improvements in cleaning processes and guest services.
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL 08.2026 - 09.2026
Criminology - Associate's degree
Hillsborough Community College
Tampa, FL 08.2024 - 08.2026
High school diploma -
Bloomingdale High School
Valrico, FL 08.2020 - 05.2024
Skills
- Serving
- Food handling
- Food safety
- Safe food handling
- Order accuracy
- Order entry
- POS
- POS operation
- POS systems
- Customer service
- Exceptional customer service
- Restaurant experience
- Food service
- Food industry
- Multitasking and organization
- Attention to detail
- Team collaboration
- Effective communication
- Conflict resolution
- Cash handling
- Cash handling
Timeline
Bachelor of Science - Criminology
Florida State University
08.2026 - 09.2026
Server
First Watch
03.2026 - 08.2026
Criminology - Associate's degree
Hillsborough Community College
08.2024 - 08.2026
Server
EggTown Breakfast and Lunch
05.2024 - 01.2026
Guest Services
Topgolf
05.2023 - 05.2024
High school diploma -
Bloomingdale High School
08.2020 - 05.2024