Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Wallace

Palm Bay

Summary

Overall good person looking to support my family with a fair paying quality career job. Quick learning skills and a background in multiple fields from customer service, business owner, to outdoor labor.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

11
11
years of professional experience

Work History

Route Manager

Terminix
12.2019 - Current
  • Personal sales, upselling, and generating leads with new and existing customers.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Responsible for calling customers daily to schedule services and collecting late payments. Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Applied pesticides to inside and outside of structures utilizing company protocols.

Owner/Operator

Wallace Landscaping
02.2017 - 08.2019
  • Managed day-to-day business operations.
  • Consulted with new and existing customers to assess needs and propose additional services for company growth.
  • Trained and motivated employees to perform daily business functions, including safety and equipment maintenance.
  • Provided lawn and tree services for 96 customers every week.
  • Created proposals. Created a website.
  • Sending monthly bills out electronically and by mail.

Sales Representative

Boars Head
07.2012 - 01.2017
  • Overseeing and submitting Boars Head deli orders for publix.
  • Training staff on product knowledge and customer service.
  • Delivering the product to each store and checking in with store managers.
  • Holding manager meetings to boost product sales and plan promotions.

Education

Associate of Science - Criminal Justice Technology

Brevard Community College
Palm Bay, FL
08.2014

Skills

  • Coachable
  • Quick Learning
  • Service Planning
  • Market Research
  • Daily Operations Management
  • Professional Relationships
  • Customer Service
  • Property Assessments
  • Reports and Documentation
  • Appointment Scheduling
  • Client Consultations

Timeline

Route Manager

Terminix
12.2019 - Current

Owner/Operator

Wallace Landscaping
02.2017 - 08.2019

Sales Representative

Boars Head
07.2012 - 01.2017

Associate of Science - Criminal Justice Technology

Brevard Community College

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