- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Martial Arts
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
Thomas Walsh
Auburn,MA
Summary
Dynamic leader with a proven track record at Shaws, enhancing customer satisfaction and streamlining operations for business success. Skilled in staff supervision and workflow optimization, I excel in leadership and critical thinking, significantly improving team performance and creativity.
Overview
3
3
years of professional experience
Work History
Front-end Manager
Shaws
03.2023 - Current
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bus Boy
Feng Asian Bistro and Hibachi
03.2022 - 08.2022
- Monitored food and beverage supplies, assisting with restocking when needed.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
Education
Saint Johns High School
Shrewsbury, MA05-2025
Skills
- Leadership
- Customer service
- Program development
- Staff supervision
- Fraud prevention
- Team building
- Workflow optimization
- Performance optimization
- Creativity enhancement
- Task delegation
- Critical thinking
Interests
Timeline
Front-end Manager
Shaws
03.2023 - Current
Bus Boy
Feng Asian Bistro and Hibachi
03.2022 - 08.2022
Saint Johns High School
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