Thomas Walsh
American Landscaping and Property Maintenance
East Haddam,CT
34
years of professional experience
Results-driven operations manager with a strong work ethic, excelling in client relationship management and efficient process development. Dedicated to enhancing customer satisfaction and ensuring high-quality service delivery.
Work History
Owner/Operator
23 Years 10 Months- Managed day-to-day operations, ensuring high-quality service delivery and customer satisfaction.
- Developed efficient scheduling systems to optimize crew assignments and project timelines.
- Implemented cost-effective maintenance strategies to enhance property aesthetics and longevity.
- Trained and mentored staff on landscaping techniques and safety protocols for improved performance.
- Established client relationships through effective communication and personalized service offerings.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Trained and motivated employees to perform daily business functions.
- Conducted routine inspections and maintenance on equipment to ensure optimal performance and safety compliance.
- Operated heavy machinery including excavators, bulldozers, and backhoes for various construction projects.
- Trained junior operators on equipment handling, safety protocols, and operational best practices.
- Operated range of heavy equipment on regular basis with advanced skill.
Diesel Mechanic
9 Years 8 Months- Diagnosed and repaired diesel engine malfunctions to restore vehicle functionality.
- Performed preventative maintenance on trucks to enhance reliability and safety.
- Utilized diagnostic tools, including computerized systems, for accurate troubleshooting.
- Led a team in overhauling engines, improving repair turnaround times significantly.
- Mentored junior mechanics on best practices in diesel repairs and safety protocols.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Installed new systems and components in vehicles.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Documented findings and actions taken.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Conducted inspections and ensured compliance with industry regulations and standards.
- Streamlined maintenance processes, resulting in reduced downtime for fleet operations.
Education
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Sales negotiation
DOT compliance
Client relationship management
Strong work ethic
Dependable and reliable
Decision-making
Customer-oriented
Equipment operation
Vehicle inspections
Inclement weather driving
Trailer maintenance
Equipment maintenance
Timeline
Owner/Operator
American Landscaping and Property Maintenance
01.2003 - CurrentRead More
Diesel Mechanic
Kenworth /Freightliner and Fedex
05.1993 - 01.2003Read More
Essex Satellite
Read More