Thomas Warcholak
Serenity Funeral Designs
Henderson,NV
37
years of professional experience
Dynamic business owner with a proven track record at Serenity Funeral Designs, Garden City Florist & Gifts and Full House Decorative Painting excelling in customer relations and operations management. Expert in cost control and budgeting, I fostered strong client connections while implementing process improvements that enhanced profitability. Committed to delivering exceptional service and resolving issues efficiently, ensuring customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Business Owner/Operator
17 Years 4 Months- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Interacted well with customers to build connections and nurture relationships.
Business Owner/Operator
12 Years- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Interacted well with customers to build connections and nurture relationships.
Owner/Operator
10 Years- Finalized projects by delivering high-quality faux finishes and mural art to enhance overall aesthetic appeal.
- Ensured consistent employee output while actively seeking new estimation opportunities.
- Prioritizing customer service, including face-to-face interactions with clients, providing exceptional service using strong communication skills and organization to ensure a positive and seamless experience.
- Acquired proficiency in all necessary tasks to optimize operational efficiency.
- Adapted to fluctuating staffing needs by covering shifts during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with employees & Cliental.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in a polite and mature professional manner.
Education
High School Diploma
Skills
Customer relations
Customer service
Cost control and budgeting
Attention to detail
Task delegation
Process improvement
Cost analysis and savings
Purchasing and planning
Operations management
Problem-solving skills
Interests
Music
Playing guitar
Playing with other musicians.
I participate in a variety of outdoor recreational activities.
Enjoy participating in bike riding for overall physical and mental well-being.
Wine Tasting
I enjoy cooking for friends and family gatherings.
Drawing and Painting
Timeline
Business Owner/Operator
Serenity Funeral Designs
01.2008 - 05.2025Read More
Business Owner/Operator
Garden City Florist
01.1996 - 01.2008Read More
Owner/Operator
Full House Decorative Painting
01.1988 - 01.1998Read More
Central High School
High School Diploma
Read More