Thomas Ward
Baltimore,MD
Summary
Dynamic manager with a proven track record at Eddie's Liquor, excelling in team leadership and customer service. Enhanced operational efficiency through strategic inventory management and staff training, resulting in improved customer satisfaction. Skilled in budget control and relationship building, fostering strong connections with suppliers and patrons alike.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Eddie's Liquor
Baltimore
05.2011 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing stock to meet customer demand efficiently.
- Developed staff training programs, enhancing team performance and service delivery.
- Implemented process improvements, reducing operational costs without compromising quality.
- Coordinated scheduling for staff, improving workflow and customer service efficiency.
- Established relationships with suppliers, negotiating terms to improve cost-effectiveness.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor of Science - History
University of Maryland Baltimore County
Catonsville, MD12.2001
Skills
Customer service
Team leadership
Time management
Decision-making
Staff management
Relationship building
Customer relationship management (CRM)
Shift scheduling
Schedule preparation
Budget control
Store maintenance
Customer assistance
Multitasking
Effective communication
Heavy lifting
Stocking and replenishing
Cash management
POS system operation
ID verification
Product recommendations
Spirit, wine, and beer expertise
Certification
Notary Public
Timeline
Manager
Eddie's Liquor
05.2011 - Current
Bachelor of Science - History
University of Maryland Baltimore County