Thomas Wilder
Portage,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wings Event Center
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Mens Warehouse
03.2021 - 11.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Professional Basketball Player
NBA G League
10.2018 - 03.2020
- Enhanced team performance by consistently executing key plays and strategies.
- Contributed to championship victories through strong leadership and teamwork.
- Improved overall team dynamic by actively participating in training sessions and offering constructive feedback.
- Increased fan engagement with consistent high-level performances on the court.
Education
Bachelor of Science - Sports Management
Western Michigan University
Kalamazoo, MI04.2018
Skills
- Data Entry
- Customer Relations
- Customer Service
- Paperwork Processing
- Data Collection
- Communication
- Teamwork
Timeline
Customer Service Representative
Wings Event Center
09.2023 - Current
Sales Associate
Mens Warehouse
03.2021 - 11.2021
Professional Basketball Player
NBA G League
10.2018 - 03.2020
Bachelor of Science - Sports Management
Western Michigan University
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