Thomas Wilder
Portage,MI
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wings Event Center
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Mens Warehouse
03.2021 - 11.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Professional Basketball Player
NBA G League
10.2018 - 03.2020
- Enhanced team performance by consistently executing key plays and strategies.
- Contributed to championship victories through strong leadership and teamwork.
- Improved overall team dynamic by actively participating in training sessions and offering constructive feedback.
- Increased fan engagement with consistent high-level performances on the court.
Education
Bachelor of Science - Sports Management
Western Michigan University
Kalamazoo, MI04.2018
Skills
- Data Entry
- Customer Relations
- Customer Service
- Paperwork Processing
- Data Collection
- Communication
- Teamwork
Timeline
Customer Service Representative
Wings Event Center
09.2023 - Current
Sales Associate
Mens Warehouse
03.2021 - 11.2021
Professional Basketball Player
NBA G League
10.2018 - 03.2020
Bachelor of Science - Sports Management
Western Michigan University
Similar Profiles
VIBHUTI RANAVIBHUTI RANA
Accountant at Wide Wings Event ManagementAccountant at Wide Wings Event Management
Paul LeasonPaul Leason
Event Bartender at Nugget Event Center, Reno Event Center, Glow PlazaEvent Bartender at Nugget Event Center, Reno Event Center, Glow Plaza
Tatyanna MartinezTatyanna Martinez
Arcade Attendant at Galaxy VR Video Game Lounge & Event CenterArcade Attendant at Galaxy VR Video Game Lounge & Event Center