Thomas Williamson
Telford,Pennsylvania
Summary
Highly detail-oriented and professional branch manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
20
20
years of professional experience
Work History
Branch Manager
WB Mason Co
Oaks , PA
04.2022 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Boosted branch sales by developing and deepening customer loyalty through daily training of our sales and distribution team.
- Ran weekly sales meeting evaluating both individual and branch proformance.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Produced 15% growth and $26 million in annual sales for the Oaks branch in 2022
Owner
Supreme Wellness Recovery South LLC
Blue Bell, PA
11.2018 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Founded and help managed drug and alcohol outpatient business, growing revenue to $600k.
Sales Manager
WB Mason Co
Oaks , PA
03.2010 - 04.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate products and services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes for clients.
- Held weekly meetings with our sales representatives to identify techniques to overcome sales obstacles and review both branch and individual revenue.
- Resolved customer issues quickly and managed 100+ accounts to increase sales and meet quotas.
- Won the WB Mason School Manager of the Year for 2012.
- Headed the janitorial, school, and industrial product categories for the Oaks branch
- Grew the Oaks Branch to $35 Million in annual Sales
Sales Trainer
WB Mason Co
Philadelphia, PA
08.2006 - 03.2010
- Managed the training and development for highly effective sales team.
- Designed and implemented sales training program and documentation.
- Developed and led group training courses to align with corporate sales and service goals.
- Trained sales representatives on sales and account management practices to enhance performance, thru 20+ in person customer and non customer daily interactions.
- Monitored day-to-day activities of the sales representatives, noting areas needing improvement and implementing plans for rectification.
Education
Bachelor of Science - Marketing
Pennsylvania State University
University Park, PASkills
- Business Relationship Management
- Prioritizing and Planning
- Proactive and Focused
- Problem Anticipation and Resolution
Outdoor Activities
Skiing
Hiking
Biking
Running
Workouts
Timeline
Branch Manager
WB Mason Co
04.2022 - Current
Owner
Supreme Wellness Recovery South LLC
11.2018 - Current
Sales Manager
WB Mason Co
03.2010 - 04.2022
Sales Trainer
WB Mason Co
08.2006 - 03.2010
Bachelor of Science - Marketing
Pennsylvania State University
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