Thomas Wills
Severn,MD
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Denny's through effective team collaboration and exceptional hospitality. Skilled in multitasking and maintaining high-volume dining efficiency, I excel in fast-paced environments, ensuring seamless operations and positive dining experiences. My ability to quickly adapt and implement up-selling techniques significantly contributes to both team and business success.
Overview
2
2
years of professional experience
Work History
Host/ Customer Service
Denny's
11.2022 - 08.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
ODP Crew Member/ Customer Service
Walmart
11.2023 - 05.2024
- Collaborated with team members to complete orders.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma - Education
Old Mill High School
Millersville, MD06.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Detail Oriented
- Table Assignment Coordination
- Seating arrangements
- Up-selling techniques
- Promotional knowledge
- Hospitality and accommodation
- Menu knowledge
- Strong interpersonal skills
- Greeting guests
- Customer service expertise
- Effective Multitasking
- Cleaning and sanitation
- Interactive communication skills
- Food safety understanding
- Payment Processing
- High-volume dining
- Ordering Procedures
Additional Information
I am interested in becoming an engineer because I enjoy designing and building structures, whether it is from wood, pvc piping, paper, or glue. I am eager to sharpen and, most importantly, enhance my current technical skills. I am currently trying to enroll in to my local community college to pursue a college degree in engineering at the moment.
I strongly feel with the guidance from another professional engineer and attending classes at my local college, I will achieve the goal of becoming a great asset to the state or any other company. I am eager to learn more. I'm am determined to become a member of the SHA Engineering programs if I am allowed and granted to do so. Thank you for your consideration.
Timeline
ODP Crew Member/ Customer Service
Walmart
11.2023 - 05.2024
Host/ Customer Service
Denny's
11.2022 - 08.2024
High School Diploma - Education
Old Mill High School
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