Thomas Woodruff
Springville
Summary
Dynamic Onboarding Specialist with a proven track record in training, performance tracking, and process improvement. Successfully led onboarding projects and drafted standard operating procedures to enhance team efficiency.
Overview
11
11
years of professional experience
Work History
Onboarding Specialist
Global Payments
Lindon, UT
12.2022 - Current
- Worked with Developers to pioneer the testing of and change to salesforce.
- Subject matter expert for boarding in charge of answering questions from the team.
- Drafted and edited Standard operating procedure documentation.
- Trained and led teammates on transition to salesforce, supported and lead boarding projects.
Sales Representative
Balance Of Nature
St. George, UT
12.2020 - 11.2022
- Drove sales through personalized customer interactions and product recommendations.
- Trained new associates on sales techniques and company policies to enhance team performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Manager
ServerPlus
Provo, UT
10.2014 - 09.2020
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed training programs, enhancing team performance and operational efficiency.
- Implemented process improvements, reducing response times for customer inquiries.
Education
High School Diploma -
Lone Peak High School
Alpine, UTSkills
- Software knowledge
- Performance tracking
- Cross-functional coordination
- Training and mentoring
- New hire onboarding
Accomplishments
- Developed training materials across a number of disciplines to aid with onboarding.
- Supervised team of 30 staff members.
Timeline
Onboarding Specialist
Global Payments
12.2022 - Current
Sales Representative
Balance Of Nature
12.2020 - 11.2022
Manager
ServerPlus
10.2014 - 09.2020
High School Diploma -
Lone Peak High School