Thomas A. Teckmyer, Jr.
Acworth,GA
Summary
A highly motivated, goal-driven professional, with proven experience in all aspects of customer
service management, account management, Insurance customer relations, banking customer
relations, sales, business relationships, price estimates, sales, and finance.
▪ Armed with strong passion for resolving complex problems or business challenges through the
implementation of proposed solutions toward achievement of bottom-line results.
▪ Committed to delivering management and customer service excellence, along with upholding the
highest degree of integrity in all relationships and transactions.
▪ Effective communicator and public speaker, successful in conducting seminars on World Wide
weather to high-ranking officers, government officials, and civilians in City Emergency
Management.
▪ Held a Government Secret Clearance and DD214 with an Honorable discharge.
Overview
8
8
years of professional experience
Work History
Water Meter Technician
Cobb County Water System
12.2023 - Current
- Enhanced water meter reading accuracy by conducting routine maintenance and repairs on residential and commercial meters.
- Improved customer satisfaction by promptly addressing and resolving water meter-related service issues.
- Increased efficiency in the field by utilizing handheld devices for data collection and real-time updating of work orders.
- Collaborated with other departments within the utility company to coordinate projects requiring multiple teams'' expertise or resources.
- Conducted regular inspections of water metering equipment, identifying potential issues or hazards and taking necessary corrective action.
Project Coordinator
Service Pros Installation Group
03.2021 - 01.2023
- Streamlined project management processes by implementing new organizational tools and software.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Reported regularly to managers on project budget, progress and technical problems.
Construction Project Manager
United FloorTec
07.2019 - 01.2021
- Oversaw Operations of the Charlotte, NC metro region
- Evaluated risks and the impact of decisions on all construction projects
- Managed all project accounts and payroll
- Sold customer products and managed their budgets while establishing their accounts
- Achieved several recognition of performance Awards driving productivity in all areas while maintaining $60,000 to 100,000 in sales monthly
- Top performer in company.
- Improved project efficiency by streamlining communication between team members and stakeholders.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
Customer Service Rep Legal Order Processing 2
Wells Fargo
07.2016 - 03.2018
- Assisted Operations Legal Specialists in responding to legal orders
- Researched and retrieved documents and information to comply with legal orders
- Contacted appropriate resources as needed; verifying accuracy; resolving complex customer issues using multiple resources and records; preparing, sorting, distributing and mailing
- Handled requests regarding customer Legal Order documentation, and can clearly explain them to include any follow up on customer's part
- Achieved several recognition of performance Awards driving productivity in all areas of Legal Order Processing department
- Top performer in Legal Order Processing Department November 2016.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Meteorology, Weather apprenticeship Diploma - Atmospheric Sciences And Meteorology
Community College of Air Force
Montgomery, AL06.2013
No Degree - Transfer in Science
York Technical College
Rock Hill, SC01.2013
High School Diploma -
Northwestern High School
Rock Hill, SC06.1993
Skills
- Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
- Network and Technical Support
- Vendor Management
- Problem-Solving
- Flexible and Adaptable
- Relationship Building
- Project Management
- Customer Management
- Customer Service
- Team Leadership
- Remote Team Management
- Schedule Management
Military Experience
NC Air National Guard, Supervisor / Weather Trainer / Lead Non-Commissioned Officer, 2007, 2012, Leveraged skills in studying and forecasting weather elements as well as interpreting weather satellite imagery, climatology reports, Doppler weather radar imagery, and computerized weather prediction models. Established a reputation for continuously handling increasing responsibilities, eventually earning promotion to the rank of Staff Sergeant / E-5. Exemplified technical acumen in receiving, turning in, and maintaining office computer equipment and wireless communication devices. Fulfilled the position of Information Systems Security Officer; monitored and guaranteed overall adherence to local policy of the entire information systems on the base network. Rendered assistance to employees in identifying and resolving communication issues. Managed, checked, and ensured updated content of portal sites with the latest resources, tools, and information. Demonstrated expertise in analyzing weather conditions, preparing forecasts, and communicating weather warnings and information to pilots.
Professional Development
- Community College of the Air Force, Government Weather Observer Certification, 2009, 2012
- Community College of the Air Force, Weather Apprenticeship/Certificate, 2007, 2009
- Community College of the Air Force, Electrical and Environmental Specialist/ Rank E-4 SRA Airmen, 1996, 1998
- Non-Commissioned Officer School, Certificate of Graduation
- United States Weather Combat Training
- US Air Force Weather Apprenticeship, Certificate of Graduation
Timeline
Water Meter Technician
Cobb County Water System
12.2023 - Current
Project Coordinator
Service Pros Installation Group
03.2021 - 01.2023
Construction Project Manager
United FloorTec
07.2019 - 01.2021
Customer Service Rep Legal Order Processing 2
Wells Fargo
07.2016 - 03.2018
Meteorology, Weather apprenticeship Diploma - Atmospheric Sciences And Meteorology
Community College of Air Force
No Degree - Transfer in Science
York Technical College
High School Diploma -
Northwestern High School
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