Thomas Ashley Stevens
Columbus,MS
Summary
Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed in Construction and forestry products and current market trends. Over 25 years of sales and business development success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Sales Territory Manager
Stribling Equipment LLC
01.2007 - Current
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Sold, rented and supported John Deere construction and forestry equipment.
Service Manager
Stribling Equipment LLC
07.2002 - 12.2006
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Established team priorities, maintained schedules and monitored performance.
- Met with customers to discuss service needs and offer available solutions.
Customer Support Advisor
Stribling Equipment LLC
07.1998 - 06.2002
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Production Manager
MPI, Inc. *Division Of Leggett & Platt*
01.1995 - 07.1998
- Reviewed work for quality and compliance with company standards and design specifications.
- Estimated labor requirements to support anticipated workload.
- Sourced materials to keep up with production goals and meet customer demands.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
Inventory Control Manger/Continuous Improvement Manager
MPI, Inc. *Division Of Leggett & Platt*
03.1992 - 12.1994
- Worked with cross-functional plant teams to develop and implement manufacturing processing improvements and drive quality mindset resulting in increase in productivity.
- Changed existing processes and implemented new processes to improve efficiency of operations.
- Monitored staff organization and suggested improvements to daily functionality.
- Scheduled production for day and night shift operations.
Education
Bachelor of Arts - Business Administration
Mississippi State University
Starkville, MSSkills
- Customer Relationship Management
- Product and Service Sales
- Business Management
- Warehouse Management
- Territory Management
- Operations
- Proven Leadership Skills
Timeline
Sales Territory Manager
Stribling Equipment LLC
01.2007 - Current
Service Manager
Stribling Equipment LLC
07.2002 - 12.2006
Customer Support Advisor
Stribling Equipment LLC
07.1998 - 06.2002
Production Manager
MPI, Inc. *Division Of Leggett & Platt*
01.1995 - 07.1998
Inventory Control Manger/Continuous Improvement Manager
MPI, Inc. *Division Of Leggett & Platt*
03.1992 - 12.1994
Bachelor of Arts - Business Administration
Mississippi State University
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