Thomas Brian Casto

• Co-opened St. Peters, Troy and St Charles Store Locations
• Provided scheduling for multiple store locations
• Oversaw operations for multiple locations in the Saint Louis Area/ Cape Girardeau
• Identified cost-effective vendors and set up favorable contracts.
• Maintained business relations with Bank of America and Bank of Missouri

• Supervised staff to optimize brand expansion initiatives and productivity.
• Trained team members in successful strategies to meet operational and sales targets.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Promoted to store manager after two months of working in the company

• Provided positive first impressions to welcome existing, new and potential customers.
• Increased sales by offering advice on purchases and promoting additional products.
• Managed vendor selection and relations to guarantee best pricing and on-time deliveries.

Provided exceptional customer service to foster client loyalty and satisfaction.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Reported sales data to upper management for review.
• Managed efficient cash register operations.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.

• Aided in store opening
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Long Hours (15-17 hour shifts)
• Excelled in every job position in store

• Lead Guard
• Taught Swim lessons
• Practicing First Aid and AED
• Lifeguard, First Aid, and AED Certified
• Monitored safety of guests in and around swimming pool.

• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Enhanced team productivity through effective scheduling and task delegation.
• Increased revenue with creative marketing initiatives and promotional events.