Joseph DeStefano
Regional Operations Manager
New Haven,CT
Summary
Adept at maintaining customer satisfaction and collaborating across departments to support sales and service processes. Team- and result-oriented with a superior work ethic and adaptable approach. A persuasive communicator
with stakeholders and an exceptional negotiator in relationship-building talents.
Overview
6
6
years of professional experience
Work History
Regional Manager
Tech Systems - Deloitte, New York Life Insurance, Rockefeller Center
10.2017 - 06.2020
- Provided onsite NOC support
- Responsible for managing a team of eight Field Representatives, five sub-contractors, five Project Managers, and two Installation Technicians
- Maintained oversight of ongoing projects in the Northeast region from PA to ME
- Regularly facilitated meetings with stakeholders and supervisors
- Designed and implemented security protocols
- Reviewed and verified project materials for installations
- Tracked and maintained SLAs
- Created and monitored quarterly budget reports
- Coordinated and scheduled resources for implementation projects
- Worked directly with sales managers to verify submittals
- Utilized ISO software security protocols
- Conducted staff trainings on network and HIPPA policies
- Reviewed project contracts and installations
- Responsible for managing 6-month IP address hospital implementation project
- Created and implemented staff schedules
- Responsible for developing network systems specific to corporate guidelines
- Maintained network security and infrastructure
- Utilized ITIL processes for communication management
- Oversaw recruiting operations and hiring processes
- Completed final project inspections with client
- Documented and tracked outcomes of project installations
- Maintained company guidelines and ISO standards
- Responsible for support project managers throughout the region with coaching and regular project status reports
Senior Operations Manager
Kawaskai Rail Car
New Haven, CT
10.2015 - 09.2017
- Provided onsite NOC support
- Responsible for managing a team of 15 engineers and additional personnel
- Designed and implemented security protocols
- Worked directly with software vendors for installations
- Facilitated and maintained network upgrades
- Utilized ITIL processes for communication management
- Tracked and maintained SLAs
- Scheduled and implemented 8-month project
- Managed all vendor paperwork
- Conducted project inspections to ensure software and hardware project requirements
- Completed daily project reports
Senior Operations Engineer
Transtechnik Corp
New Haven, CT
01.2014 - 01.2015
- Provided onsite support as an operations manager
- Responsible for managing a team of 12+ technicians
- Organized and created staff schedules
- Tracked and maintained completed vendor modifications
- Worked directly with software engineers to implement project upgrades
- Tracked and maintained SLAs
- Monitored and maintained inventory
- Conducted routine staff evaluations
- Implemented safety and security protocols
- Managed and maintained payroll processes
- Utilized ITIL processes for communication management
Education
Associates Degree - Electrical Engineering
GATEWAY TECHNICAL COLLEGE
Skills
- 8 Years of NOC Experience
- Utilized ITIL Processes
- Oversaw Project Installations
- Designed and Implemented Security Protocols
- Experienced in Providing Managerial Support
- Tracked and Maintained SLAs
- Responsible for Vendor Management
- Network Certified
- Scheduling and Coordinating
- Problem Resolution
- International Relations
- Performance Tracking and Evaluation
- Cost Control
- Hiring and Training
- Onboarding and Orientation
- Budget Management
- Complex Problem Solving
- Documentation and Reporting
- Revenue Forecasting
- Managing Operations and Efficiency
- Technical Proficiency
- Team Leadership
- Project Planning
Timeline
Regional Manager
Tech Systems - Deloitte, New York Life Insurance, Rockefeller Center
10.2017 - 06.2020
Senior Operations Manager
Kawaskai Rail Car
10.2015 - 09.2017
Senior Operations Engineer
Transtechnik Corp
01.2014 - 01.2015
Associates Degree - Electrical Engineering
GATEWAY TECHNICAL COLLEGE