Thomas C. Warren
New Orleans,United States
Summary
Professional adept in leveraging creativity and leadership to enhance customer service and solve problems efficiently. Utilizes time management skills to ensure operational excellence and meet deadlines consistently. Eager to apply a detail-focused approach in a dynamic work setting to drive continuous improvement and achieve exceptional results.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Benefits Coordinator
Aflac
New Orleans, Louisiana
01.2025 - Current
- Coordinated employee benefits enrollment and education sessions for diverse workforce.
- Analyzed benefit plan options to align with employee needs and company policies.
- Facilitated open enrollment periods, ensuring compliance with regulatory requirements.
- Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
Plant Technician
Forstall Interiorscapes
New Orleans, Louisiana
01.2012 - 06.2016
- Managed plant health and aesthetics in diverse settings, ensuring optimal conditions.
- Improved overall interior aesthetics, positively impacting client's brand.
- Assisted in the installation of landscape designs for residential and commercial clients.
Setup & Breakdown Associate
Kim Starr Wise Floral Events
New Orleans, Louisiana
01.2012 - 06.2016
- Assisted in setting up event spaces with floral displays and decorations.
- Maintained positive working relationship with fellow staff and management.
Business Transient Sales Manager
Starwood Hotels & Resorts
Bethesda, Maryland
01.1998 - 03.1998
- Managed client relationships to ensure satisfaction and foster repeat business.
- Established relationships with key clients, while maintaining existing customer base.
- Achieved company growth and brand development through market expansion and sales.
Revenue Manager
Starwood Hotels & Resorts
Bethesda, Maryland
11.1998 - 09.2001
- Managed room inventory and pricing strategies for optimal revenue generation.
- Managed the budget in addition to the forecast of monthly, quarterly and yearly revenues.
- Collaborated with sales teams to maximize group bookings and promotions.
- Managed the migration to Fidelio as hotel was being renovated and rebranded.
- Manager of the Quarter December 2000.
Sales Manager
Henley Park Hotel
Washington, District of Columbia
02.1997 - 03.1998
- Established relationships with corporate clients to drive group bookings and events.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Reservations Manager
The Henley Park Hotel
Washington, District of Columbia
03.1995 - 02.1997
- Managed daily reservations for diverse clientele at upscale hotel.
- Coordinated group bookings and special requests for events and conferences.
- Collaborated with sales team to maximize occupancy rates and revenue.
- Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
Education
Bachelor's Degree - General Studies, Sociology and Management
University of New Orleans
New Orleans, LA08.1993
Skills
- Creative thinking
- Customer service
- Problem solving
- Time management
- Leadership
- Process improvement
- Adaptability in dynamic environments
- Strategic planning
Accomplishments
Volunteer of the Year, 11/01/22 Louisiana State University Physical, Occupational and Speech Therapy
References
- Chris Forstall, Forstall Interiorscapes, Chrisforstall@me.com, (504) 450-3118
- Kim Starr Wise, Kim Starr Wise Floral Events, http://www.kimstarrwise.com/, 1 (585) 330-0643
Volunteer Experience
LSU PHYSICAL / OCCUPATIONAL / SPEECH THERAPY, Proud participant in LSU's bi-annual Student Clinic. Students create and implement therapy plan based upon my needs as a stroke survivor.
Certification
Passed the LA Life and Health Insurance Exam; certified to sell Health insurance in LA
Timeline
Benefits Coordinator
Aflac
01.2025 - Current
Plant Technician
Forstall Interiorscapes
01.2012 - 06.2016
Setup & Breakdown Associate
Kim Starr Wise Floral Events
01.2012 - 06.2016
Revenue Manager
Starwood Hotels & Resorts
11.1998 - 09.2001
Business Transient Sales Manager
Starwood Hotels & Resorts
01.1998 - 03.1998
Sales Manager
Henley Park Hotel
02.1997 - 03.1998
Reservations Manager
The Henley Park Hotel
03.1995 - 02.1997
Bachelor's Degree - General Studies, Sociology and Management
University of New Orleans