Thomasena McDonald
Hamlet,North Carolina
Summary
Results-driven financial professional with over eight years of experience in tax collection and account management. Proven success in assisting taxpayers, processing payments, and implementing effective delinquency recovery strategies to enhance cash flow and community engagement.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Tax Collector
City of Hamlet
Hamlet, NC
04.2018 - Current
- Reviewed delinquent accounts and initiated collection actions, enhancing recovery of owed taxes.
- Collected property taxes from residents and businesses in the community.
- Assisted taxpayers with inquiries about payment options and deadlines, ensuring clarity on available choices.
- Processed payments and maintained accurate financial records daily.
- Processed refunds for overpayments or erroneous assessments, maintaining financial accuracy and taxpayer trust.
- Provided customer service to taxpayers regarding tax payment, exemptions, and deductions.
Accounts Payable and Human Resource
Richmond Pines Healthcare And Rehabilitation Center
Hamlet, NC
08.2004 - 04.2018
- Processed monthly invoices to ensure timely vendor payments. on a monthly basis.
- Process reports to run payroll twice a week.
- Conducted orientation for new hires to facilitate smooth onboarding.
- Assisted employees with completing workers’ compensation paperwork to ensure compliance with workers’ comp paperwork.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Responded to customer requests and provided information to enhance satisfaction.
Secretary
Richmond County Department of Social Services
Rockingham, North Carolina
06.2002 - 06.2002
- Coordinated office operations and maintained organized filing systems.
- Processed incoming correspondence and routed it to appropriate personnel.
- Assisted with data entry and maintained client records in electronic systems.
Education
A.A.S Degree in Office Administration - Business
King's College
Charlotte, NC10-2003
Skills
- Financial reporting
- Tax payment processing
- Account management
- Tax collection
- Delinquent account recovery
- Taxpayer assistance
- Tax collection techniques
Certification
- Notary Public
- Certified Tax Collector
Timeline
Tax Collector
City of Hamlet
04.2018 - Current
Accounts Payable and Human Resource
Richmond Pines Healthcare And Rehabilitation Center
08.2004 - 04.2018
Secretary
Richmond County Department of Social Services
06.2002 - 06.2002
A.A.S Degree in Office Administration - Business
King's College