Thomas Hacker

• Analyzed and improved operational workflows, successfully increasing service coverage through the establishment of four additional routes.
• Monitored and evaluated performance metrics for 20 merchandisers and five managers, fostering a culture of accountability and excellence.
• Cultivated robust relationships to guarantee successful service delivery to customers.

• Grew business from zero to over $3 million in annual gross sales in 10 years while maintaining low customer attrition.
• Hired trained, and supervised staff to maintain high levels of productivity, employee retention, and customer satisfaction.
• Evaluated competitors' offerings to creatively create niche for meeting customers' needs.

- Program Director for Naval ROTC Scholarship program at Savannah State University bringing $2M to university annually.

- Operations Director and Program Director for Strike Group Staff supporting national defense objectives in Mid-East.

- Naval Aviator with over 2,800 flight hours in SH-60B earned over 11 years and 3 deployments.