THOMASINA LEASURE
Eighty Four,PA
Summary
Human resources business partner with progressive leadership experience supporting 700+ team members in hospitality and gaming. Partners with directors and vice presidents on employee relations, labor relations, compliance, leave administration, and workforce planning across three unions. Brings a practical mix of HR analytics, engagement support, and cross-functional problem solving.
Overview
1
1
Certification
19
19
years of professional experience
Work History
HUMAN RESOURCES BUSINESS PARTNER
Meadows Racetrack and Casino
Washington, PA
01.2023 - Current
- Support a workforce of 700+ team members, partnering with department leaders, directors, and vice presidents to address workforce needs and align HR practices with business objectives.
- Partner with department leaders on recruitment, onboarding, workforce planning, and retention initiatives to address staffing needs and strengthen workforce stability.
- Provide guidance to leaders on employee relations, performance concerns, policy interpretation, workplace investigations, and consistent application of company policies.
- Participate in union negotiations and collaborate with leadership on labor-related discussions, contractual matters, and employee relations strategies.
- Supported labor relations across three unions, interpreting collective bargaining agreements, managing grievances, ensuring contract compliance, and resolving workplace concerns to maintain positive labor relations.
- Build and maintain effective working relationships with union delegates, management, and team members to promote communication, address concerns, and support constructive labor relations.
- Navigate FMLA and ADA matters, supporting leave administration, accommodation discussions, documentation, and compliance with applicable requirements.
- Analyzed HR and workforce reporting, identifying trends in turnover and unapproved overtime to inform operational and staffing decisions.
- Contribute to employee engagement survey efforts, supporting communication and participation across the property; the survey achieved 94% participation.
- Increased participation on the company's internal social media platform from 59% to 85%, strengthening employee communication and engagement.
- Improved the company's LinkedIn recruiting presence, contributing to a 185% organic increase in followers in 2023.
PIT MANAGER
Meadows Racetrack and Casino
Washington, PA
01.2021 - 01.2023
- Directed daily table games operations, maintaining regulatory compliance, operational efficiency, and exceptional guest service.
- Managed staffing and floor coverage to align with business demand, optimizing labor costs while enhancing guest satisfaction.
- Supervised and coached team members, reinforcing accountability and performance standards to uphold company values.
- Resolved employee and operational conflicts, fostering effective communication and ensuring consistent application of workplace expectations.
- Recognized as Team Member of the Quarter for performance and contributions to the organization.
ASSISTANT SLOT SHIFT MANAGER
Meadows Racetrack and Casino
Washington, PA
01.2020 - 01.2021
- Led daily slot operations, directing team members to uphold operational, service, and compliance standards.
- Coordinated employee scheduling, time-off requests, and payroll-related processes using workforce management systems.
- Evaluated guest service performance, addressed concerns, and implemented continuous improvement initiatives.
- Collaborated with Compliance to communicate regulatory requirements and reinforce operational procedures.
- Resolved guest issues while ensuring accurate jackpot processing and smooth floor operations.
ASSISTANT TABLE GAMES MANAGER
Meadows Racetrack and Casino
Washington, PA
01.2010 - 01.2020
- Directed Blackjack and Baccarat tournaments, coordinating staffing and operational requirements to enhance guest engagement.
- Supervised table games operations to ensure regulatory compliance, high service quality, and optimal operational performance.
- Coordinated staffing and resolved operational challenges while collaborating with cross-functional departments to meet business objectives.
- Mentored and coached employees as a Certified Coach, supporting onboarding, skill development, and performance improvement.
- Participated in the Meadows Cares volunteer program and received the Living Our Values award.
SERVER
Meadows Racetrack and Casino
Washington, PA
01.2009 - 01.2010
- Greeted guests at Meadows Racetrack and Casino dining areas with courteous service.
- Took food and beverage orders using casino point of sale systems.
- Delivered meals and drinks to tables, lounge areas, and trackside guests.
- Provided quality guest service by ensuring order accuracy, timely food delivery, and clean dining area.
HIGH LIMIT CAGE CASHIER
Meadows Racetrack and Casino
Washington, PA
01.2008 - 01.2009
- Processed high-volume financial transactions, jackpot payouts, ticket-in/ticket-out redemptions, ensuring accuracy, security, and regulatory compliance to enhance customer trust and operational integrity.
- Handled cash, chips, and vouchers at casino cage windows
- Counted currency and verified balances with cage records to maintain accuracy
- Issued fills and credits to support smooth gaming floor operations
Education
Master of Business Administration (MBA) - Management
PennWest University
California, PA05-2027
Bachelor of Science (B.S.) - Human Resource Management
California University of Pennsylvania
California, PA01-2017
Associate of Science (A.S.) - Human Resources Management
Penn Commercial Business/Technical School
Washington, PA01-2008
Associate of Science (A.S.) - Marketing Management
Penn Commercial Business/Technical School
Washington, PA01-2008
Skills
- SAP SuccessFactors Dayforce UKG/Kronos iCIMS Microsoft Excel Microsoft Word Microsoft Outlook HR analytics Workforce management
- UKG/Kronos
- iCIMS
- Workforce management
- HR analytics
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Analytical reasoning
- Employee development
- Labor strategy
- Professionalism
Personal Information
Title: HUMAN RESOURCES BUSINESS PARTNER | HR LEADERSHIP
Certification
Pennsylvania Gaming License (G2) | T.I.P.S. Certified | Pennsylvania Notary Public
CORE COMPETENCIES
HR Business Partnership & Leadership | Employee & Labor Relations | Collective Bargaining & Grievance Resolution | Employment Law & Regulatory Compliance | FMLA & ADA Administration | Talent Acquisition & Retention | Workforce Planning & Analytics | Employee Engagement | Performance Management & Coaching | HR Budget Analysis | Training Compliance | Organizational Development
Timeline
HUMAN RESOURCES BUSINESS PARTNER
Meadows Racetrack and Casino
01.2023 - Current
PIT MANAGER
Meadows Racetrack and Casino
01.2021 - 01.2023
ASSISTANT SLOT SHIFT MANAGER
Meadows Racetrack and Casino
01.2020 - 01.2021
ASSISTANT TABLE GAMES MANAGER
Meadows Racetrack and Casino
01.2010 - 01.2020
SERVER
Meadows Racetrack and Casino
01.2009 - 01.2010
HIGH LIMIT CAGE CASHIER
Meadows Racetrack and Casino
01.2008 - 01.2009
Master of Business Administration (MBA) - Management
PennWest University
Bachelor of Science (B.S.) - Human Resource Management
California University of Pennsylvania
Associate of Science (A.S.) - Human Resources Management
Penn Commercial Business/Technical School
Associate of Science (A.S.) - Marketing Management
Penn Commercial Business/Technical School