Thomasina "Tommie" Watson
Jacksonville,FL
Summary
A highly experienced healthcare professional seeking a position where I can leverage my extensive leadership skills and operational expertise to drive organizational success. Committed to maintaining a productive and quality-driven environment. Collaborative and versatile with expertise in employee relations, strategic planning and report preparation.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Health Facility Evaluator II
State of Florida
02.2017 - Current
- Lead and coordinate on-site surveys of healthcare facilities and programs for compliance with federal and state licensure and certification requirements
- Independently manage routine and complaint investigations within healthcare facilities and clinics
- Serve as team leader, guiding survey functions in facilities providing direct care to clients and residents
- Provide strategic oversight and make detailed observations of facilities during visits, ensuring meticulous documentation of findings
- Conduct follow-up visits to evaluate and ensure correction of deficiencies within mandated timeframes
- Mentor and provide guidance to team members on complex issues, assisting in training and development of new surveyors
- Prepare and present comprehensive reports upon completion of surveys and investigations to senior management
Human Services Program Specialist
State of Florida
10.2012 - 02.2017
- Directed investigations of Medicaid matters escalated to the governor, senator, or legislative offices, providing resolutions to the appropriate division
- Oversaw assistance provided to Medicaid beneficiaries and providers with services, billing, and healthcare access
- Managed communication (via email, telephone, and in writing) with beneficiaries regarding Medicaid policies and procedures
- Independently resolved complex complaints and concerns regarding Medicaid programs and services
- Ensured the successful resolution of case inquiries with minimal supervision
Administrative Revenue Specialist II
Department of Revenue Child Support Enforcement
11.2003 - 10.2012
- Developed and implemented program policies and procedures for individual case acceptance and daily processes
- Interpreted and analyzed complex legal documents (e.g., court orders, financial affidavits, DNA test results, income verification forms, and health insurance coverage) to best serve customers
- Provided financial analysis to calculate required financial support based on Florida child support guidelines
- Delivered individual counseling to clients, enhancing their understanding of case status, policies, procedures, and available services
Secretary Specialist
Department of Children and Families
12.2002 - 11.2003
- Acted as the primary contact for clients seeking Florida public assistance, managing initial applications and gathering personal information as required by state policy
- Maintained and updated client information in the Florida Online Recipient Integrated Data Access (FLORIDA) system
- Conducted thorough client interviews to verify the accuracy of information received during the application process
- Offered educational guidance and resource referrals for clients regarding social services programs (e.g., childcare vouchers, bill pay assistance, temporary housing, and business and education grants)
Education
Bachelor’s Degree in Supervision and Management -
Florida State College at Jacksonville
01.2016
Candidate for Master’s Degree in Health Administration -
University of North Florida
Skills
- Managing and directing Florida Medicaid/Medicare programs
- Strategic case management
- Research
- Policy analysis
- Microsoft Office Word
- Excel
- PowerPoint
- Leadership
- Record-keeping
- Organizational abilities
- Accessing and directing resources
Certification
- Surveyor Minimum Qualifications Test, 09/2017
- Bonded Notary Public, 08/2020
- Certified Mental Health Awareness Coach, 06/2024
Timeline
Health Facility Evaluator II
State of Florida
02.2017 - Current
Human Services Program Specialist
State of Florida
10.2012 - 02.2017
Administrative Revenue Specialist II
Department of Revenue Child Support Enforcement
11.2003 - 10.2012
Secretary Specialist
Department of Children and Families
12.2002 - 11.2003
Bachelor’s Degree in Supervision and Management -
Florida State College at Jacksonville
Candidate for Master’s Degree in Health Administration -
University of North Florida
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