THOMAS J MARCO
West Bend,WI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales and Marketing Representative
Capri Group
01.2020 - Current
- Develop and maintain strong relationships with customers and vendors to ensure timely delivery of products and services.
- Evaluate market trends to identify new business opportunities and develop targeted growth strategies accordingly.
- Respond to customer inquiries and resolve complaints to establish trust and increase satisfaction.
- Network with other businesses and customers to increase sales opportunities and contacts.
- Interact with customers to build connections and nurture relationships.
Sales and Services Distribution Associate
USPS
01.2023 - 11.2024
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management
- Delivered exceptional customer service, resolving issues promptly and courteously
- Maximized efficiency by cross-training in multiple roles and responsibilities
- Prioritized time-sensitive materials guaranteeing on-time package and mail arrival
- Performed sales and services, issuing and cashing money orders, accepting and responding to customer claims and inquiries, and providing information regarding postal regulations
Lead Coach
Hot Shots Sports
03.2018 - 03.2021
- Developed athletes' skills through tailored training programs, resulting in improved performance.
- Remained current on training, facility, and organizational procedures.
- Reduced player injuries by emphasizing proper form, stretching, and warm-up routines during practice sessions.
- Established rapport with athletes based on trust, empathy, and respect leading to open communication between coach-athlete relationship.
Education
Bachelor of Arts - Communications
12.2016
- Honors: Dean's List, Provost List, Honor Society, Magna Cum Laude
- GPA: 3.842 out of 4.0
Skills
- Relationship building and management
- Sales and Cross-selling
- Cash handling
- Confidentiality and discretion
- Market analysis
Certification
- Fairfield Glade Fire Department – Firefighter 1
- Growing Power in Milwaukee
- Hope Council – Drug and Alcohol Prevention Presenter
- Misericordia Fundraising Drive
- Racine Literacy Center-Presenter
- Upwards Basketball, Vacation Bible Sports Camps
- World Outreach in West Virginia
- Youth Soccer Referee
Timeline
Sales and Services Distribution Associate - USPS
01.2023 - 11.2024
Sales and Marketing Representative - Capri Group
01.2020 - Current
Lead Coach - Hot Shots Sports
03.2018 - 03.2021
University of Wisconsin Parkside - Bachelor of Arts, Communications