Thomas Justin Mills
Lake Wales,FL
Summary
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in residential and fiber optic equipment repair and maintenance.
Overview
7
7
years of professional experience
Work History
Field Technician 5
Spectrum
01.2020 - Current
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
Dish Network Technician
Dish Network
01.2018 - 01.2020
- Improved customer satisfaction by providing timely and efficient installations of Dish Network systems.
- Enhanced system performance for customers by troubleshooting and resolving technical issues.
- Increased customer retention with excellent communication skills, addressing concerns and answering questions regarding Dish Network services.
- Contributed to team productivity, assisting fellow technicians with complex installations when needed.
- Maintained a high level of product knowledge, staying up-to-date on the latest Dish Network technology and service offerings.
Selector
Publix Warehouse Distribution Center
01.2017 - 01.2018
- Increased order accuracy by diligently reviewing and selecting items according to pick lists.
- Improved warehouse efficiency through accurate and timely retrieval of products for delivery.
- Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.
- Enhanced team productivity by assisting with training new employees on warehouse processes and best practices.
Education
High School Diploma -
Frostproof Senior High School
Frostproof, FLCertificate - Tech Progression
NCTI
OnlineSkills
- Equipment Installation
- Materials Management
- Technical Analysis
- Safety Management
- Professional Communication
- Equipment Maintenance
- Workplace Safety
- Interpersonal and Written Communication
- Quality Assurance
- Diagnostic Testing
Timeline
Field Technician 5
Spectrum
01.2020 - Current
Dish Network Technician
Dish Network
01.2018 - 01.2020
Selector
Publix Warehouse Distribution Center
01.2017 - 01.2018
High School Diploma -
Frostproof Senior High School
Certificate - Tech Progression
NCTI
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