Thomass Howard
Fernley
Summary
Dynamic account manager experienced in driving customer satisfaction and retention through proactive relationship building and data-informed decision making. Demonstrated ability to collaborate with cross-functional teams to achieve business goals and boost sales revenue.
Overview
16
16
years of professional experience
Work History
Account Manager
Swire Coca-Cola
04.2022 - Current
- Develop and maintain strong client relationships to drive customer satisfaction and retention.
- Collaborate with cross-functional teams to execute marketing initiatives that increased brand visibility.
- Increase client satisfaction by building strong relationships and addressing their needs promptly.
- Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Analyzed market trends and actively sought new business opportunities to boost sales revenue.
Lead Technician and Installer
Nevada Overhead Door
09.2014 - 04.2022
- Managed overhead door system installations and maintenance to support seamless operations.
- Provided mentorship to junior technicians, enhancing their proficiency in technical procedures and overall team performance.
- Analyzed equipment malfunctions and implemented diagnostic strategies to identify and resolve issues.
- Analyzed existing workflows and provided targeted technical assistance to team members, resulting in streamlined processes and increased productivity.
- Diagnosed issues and implemented repairs on electronic, electrical, and mechanical systems to ensure optimal performance.
- Developed and executed strategies for team performance improvement, focusing on employee training, mentorship, discipline, and motivation.
- Partnered with project managers to streamline workflow processes, ensuring timely project completion.
- Assessed completed work through quality inspections, guaranteeing alignment with established standards and specifications.
Delivery Driver
Swire Coca-Cola
07.2013 - 09.2014
- Executed efficient product delivery to customers, ensuring timely service and satisfaction.
- Performed routine inspections and maintenance checks to uphold vehicle cleanliness and operational efficiency.
- Optimized delivery routes to enhance efficiency and reduce delays in transportation.
- Established best practices for safe product handling to minimize damage during transit.
- Enhanced customer satisfaction by guaranteeing timely and precise product deliveries.
- Verified accuracy of all deliveries against order forms.
Merchandiser
Swire Coca-Cola
04.2012 - 07.2013
- Orchestrated efforts with sales teams to develop promotional displays and manage seasonal campaign logistics.
- Executed regular audits of store inventory to uphold company standards and enhance visual presentation.
- Streamlined organization to enhance product presentation.
- Executed removal of damaged, out-of-code, not-in-set, and discontinued items to enhance product presentation.
- Engaged with key store personnel to facilitate effective product placement and improve overall visibility in retail environments.
Assistant Manager
Round Table Pizza, Inc
08.2010 - 04.2012
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on operational best practices and customer engagement techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with management to develop promotional strategies that increased sales performance.
Education
High School Diploma -
Academy For Career Education
Reno, NV06-2007
Skills
- Account management
- Service excellence
- Teamwork and collaboration
- Customer service excellence
- Cultivating strong partnerships
- Goal oriented
- Sales development
- Data-informed decision making
- Maintaining customer relationships
Timeline
Account Manager
Swire Coca-Cola
04.2022 - Current
Lead Technician and Installer
Nevada Overhead Door
09.2014 - 04.2022
Delivery Driver
Swire Coca-Cola
07.2013 - 09.2014
Merchandiser
Swire Coca-Cola
04.2012 - 07.2013
Assistant Manager
Round Table Pizza, Inc
08.2010 - 04.2012
High School Diploma -
Academy For Career Education