Thomas (TJ) ONeal
Shepherdsville,KY
Summary
Driven and customer-focused professional with a track record of enhancing satisfaction and efficiency at Walmart and McDonald's. Excelled in roles requiring patience, empathy, and a strong work ethic, achieving high satisfaction ratings through quick, accurate order fulfillment. Skilled in customer service and product picking, rapidly advancing to managerial positions, demonstrating exceptional teamwork, and collaboration.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Walmart
05.2024 - Current
- Placed completed orders in cars with a smile and conversation with each customer.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Manager
McDonald's
01.2023 - Current
- Accomplished multiple tasks while maintaining a good in and out time for customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Became Servsafe certified and a manager within a short period of time (8 months of joining job)
Golf Pro Shop Assistant
South Park Country Club
03.2023 - 03.2024
- Developed strong relationships with fellow customers and employees while making sure issues were fixed correctly on time and ready.
- Handled member inquiries professionally, resolving issues promptly to maintain high satisfaction levels among clientele.
- Collaborated with fellow staff members to make sure each department ran smoothly on day-to-day basis.
- Enhanced customer satisfaction by providing service and product knowledge to golfers.
Game Manager
Baseball Youth
06.2023 - 08.2023
- Made sure games began and finished within a certain timeframe, as multiple games happened per day.
- Any issues parents or umpires had I corrected and ensured everything was correct.
- Had to inform umpires about new rulings everyday as well as the rules and information they needed on upcoming games.
- Gave feedback to each umpire and leader on how each game went, and what was needed to make the next game go smoothly and productively.
Education
No Degree - Teaching
Campbellsville University
Campbellsville, KYHigh School Diploma -
Bullitt Central High School
Shepherdsville, KY06.2022
Skills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- Advertising and marketing
- Quick Learner
- Strong Work Ethic
- Teamwork and Collaboration
Timeline
Online Personal Shopper
Walmart
05.2024 - Current
Game Manager
Baseball Youth
06.2023 - 08.2023
Golf Pro Shop Assistant
South Park Country Club
03.2023 - 03.2024
Manager
McDonald's
01.2023 - Current
No Degree - Teaching
Campbellsville University
High School Diploma -
Bullitt Central High School
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