Thompson Vickers
Phreesia
Washington,DC
7
years of professional experience
Client Success and Network Development leader with 7+ years of experience driving healthcare technology adoption, market expansion, and strategic account growth. Proven success managing portfolios exceeding $9M in annual revenue, leading cross-functional teams, and partnering with executive stakeholders to deliver client-focused solutions. Experienced in scaling operations, improving customer outcomes, and supporting product growth initiatives across multiple regions.
Work History
Client Success Manager
4 Years 2 Months- Managed a portfolio of healthcare provider clients representing more than $9 million in annual recurring revenue, ensuring high levels of client satisfaction, retention, and long-term account growth.
- Partnered with executive stakeholders to identify operational challenges and implement solutions that improved patient engagement, workflow efficiency, and organizational outcomes.
- Collaborated cross-functionally with Product, Sales, Implementation, and Support teams to resolve complex issues, advocate for client needs, and improve the customer experience.
- Conducted executive business reviews, leveraging performance metrics and operational insights to align product utilization with client goals and business outcomes.
- Monitored account health, usage trends, and client feedback to proactively mitigate risks and support strong renewal outcomes.
Senior Network Liaison
1 Year 2 Months- Led a cross-functional team of Network Liaisons and Sales Development Representatives supporting network expansion across multiple territories and emerging markets.
- Served as a trusted advisor to executive leadership, providing field intelligence and strategic recommendations that informed product development and go-to-market decisions.
- Directed regional growth initiatives, ensuring seamless client onboarding, strong stakeholder engagement, and successful adoption of new products and services.
- Built and scaled operational processes that improved team efficiency, strengthened client relationships, and supported sustained network growth.
- Worked closely with Product and Sales leadership to shape expansion strategy, identify market opportunities, and influence product enhancements based on client feedback and operational insights.
Network Liaison
10 Months- Selected as a member of the inaugural Network Liaison team responsible for supporting the company's first client expansion efforts.
- Served as a main point of contact between internal stakeholders and early-adopter clients during product rollout and implementation.
- Worked with product and marketing teams to develop enhancements to best meet the needs of providers.
- Cultivated relationships with referring physicians and specialty practices to grow Phreesia's Connect referral network.
- Implement and onboard solution with medical staff to seamlessly integrate automated referrals process into daily workflows.
Senior Sales Development Representative
5 Months- Engaged in market research to identify trends and inform sales strategies for product offerings.
- Developed and maintained relationships with key stakeholders to enhance brand visibility and trust.
- Participated in training sessions to refine skills in negotiation techniques and product knowledge.
- Mentored junior members of the sales team by sharing knowledge on best practices and providing ongoing support throughout the sales cycle.
Sale Development Representative
7 Months- Conducted research to identify potential leads and target accounts.
- Led initial discovery meetings with potential clients to determine specific needs and areas of interest.
- Collaborated with sales team to refine lead qualification processes.
- Utilized CRM tools to track interactions and manage pipeline effectively.
Education
Bachelor of Science
Timeline
Client Success Manager
Phreesia
04.2022 - CurrentRead More
Senior Network Liaison
Phreesia
04.2021 - 06.2022Read More
Network Liaison
Phreesia
06.2020 - 04.2021Read More
Senior Sales Development Representative
Phreesia
01.2020 - 06.2020Read More
Sale Development Representative
Phreesia
06.2019 - 01.2020Read More
North Carolina State University
Bachelor of Science
Read More