Thompson Wood Bellet
Orlando,Florida
Summary
Multifaceted, goal-oriented professional with significant experience in Program Management, Benefits Administration, Configuration and Human Resources. Highly organized and detailed team member, adept at providing strategic direction, critical to both organizational, and client success. Proven ability to thrive in demanding environments with strong relational and programmatic results. Recognized as a conscientious leader and coach who can develop, incorporate and implement new direction, policies and procedures. Highly skilled at finding solutions to implement and expedite client's needs. Outstanding interpersonal skills, with exceptional verbal and written communication. Able to establish and maintain productive relationships across all organizational levels.
Overview
16
16
years of professional experience
Work History
Senior System Consultant
UKG
02.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Communicate with customers and partners and coordinate the setup and testing of configuration requirements for benefits administration customers.
- Act as a subject matter expert on system functionality and integrations, providing coaching to clients and team members.
Program Manager Analyst
PlanSource
05.2021 - 01.2023
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with Departments internally to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Devised tools and benchmarks to improve team performance and monitor production.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Implemented cost-saving initiatives that addressed long-standing problems
Senior Implementation Configuration Analyst and Benefits Coach
PlanSource
08.2019 - 05.2021
- Manage implementation of Benefits Prime clients including API integrations, deduction code mapping, and start to finish configuration of system
- Ultimate HCM Payroll experience- Payroll scheduling and date logic overview
- Deductions and Benefit Business Rules experience with UKG Core system
- HRIS experience in UKG Core system- UKG system navigation, hire-rehire, terminations, updating employee demographic
- Data analysis and auditing between Core system and Benefits Prime system or across multiple systems
- Hold Impact Analysis calls to review changes client will be experiencing throughout their implementation
- Work with Premium clients as well as Integration clients- Ultimate, Kronos, ADP, BambooHR
- Work as coach for clients and team members during implementation process
- Work as subject matter expert on benefits, system functionality, system configuration, and integrations
- Work directly with users, customers and brokers to identify needs and resolve software configuration problems
- Configure and test employer group's Benefits Administration Site and work with Quality Assurance on configuration audits
- Work hand in hand with Project Manager to help support flow/timeline of implementations to established deadlines
- Work with Data Support, EDI and Salesforce
- Monitor and troubleshoot common and daily tasks and events as well as changes
- Write internal knowledge base and customer service materials
- Reproduce, test, resolve and document software bugs, defects and problems
- Help to ensure employer group satisfaction and continuity is upheld.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Implementation Configuration Analyst
PlanSource
08.2018 - 08.2019
- Work directly with users, customers and brokers to identify needs and resolve software configuration problems
- Configure and test employer group's Benefits Administration Site and work with Quality Assurance on configuration audits
- Work hand in hand with Project Manager to help support flow/timeline of implementations to established deadlines.
- Implemented change control, configuration status accounting and configuration audits.
Benefits Assistant
Massey Services Inc
01.2016 - 08.2018
- Administers company's benefits program, knows details of all benefits choices offered by company
- Articulates and explains employees' health, dental and vision insurance as well as flexible spending accounts, makes sure employees understand retirement plans and other benefits programs
- Processes leave requests from employees, keeps meticulous records on each employee
- Works with physicians, insurance companies, attorneys, drug companies, third party administrators, workers' compensation companies, consultants and other benefits vendors
- Works with understanding of compliance requirements and federal and state regulations pertaining to programs like COBRA, FMLA, ADA, Workers' Compensation, Medicare and Social Security
- Implemented Employee Wellness Program in company.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Water Safety Instructor
Fort Gatlin, Orange County Parks and Recreation
01.2010 - 05.2015
- Created lesson plans, implemented instruction, assessing children on ability
- Teaching all ages from 6 months to adults
- Ensured parental satisfaction of children as needs
Supervisor, Water Safety Instructor and Lifeguard
Fort Gatlin, Orange County Parks and Recreation
04.2009 - 05.2015
- Supervises lifeguards and pool
- Serve as County's representative for customer service including, financial, facility and conflict management
- Creates healthy work environment for staff including daily scheduling, training, employee relation
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, Florida05.2015
Associates of Art - Psychology, Physical and Applied Movement
University of North Florida
Jacksonville, Florida05.2013
Skills
- PROFICIENCIES
- MS Office Suite: Word, Excel, PowerPoint, Outlook; HR Connection; Ultipro; Sales Force,Smart Sheets
- Business Acumen
- Change Management
- Program Leadership
- Policy and Procedure Improvement
- Documentation Proficiency
- Agile Projects
- Risk Management
- Documentation Proficiency
- Agile Projects
- Risk Management
Timeline
Senior System Consultant
UKG
02.2023 - Current
Program Manager Analyst
PlanSource
05.2021 - 01.2023
Senior Implementation Configuration Analyst and Benefits Coach
PlanSource
08.2019 - 05.2021
Implementation Configuration Analyst
PlanSource
08.2018 - 08.2019
Benefits Assistant
Massey Services Inc
01.2016 - 08.2018
Water Safety Instructor
Fort Gatlin, Orange County Parks and Recreation
01.2010 - 05.2015
Supervisor, Water Safety Instructor and Lifeguard
Fort Gatlin, Orange County Parks and Recreation
04.2009 - 05.2015
Associates of Art - Psychology, Physical and Applied Movement
University of North Florida
Bachelor of Science - Psychology
University of Central Florida
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