Thor Withers
Douglasville,GA
Summary
Dynamic student, currently developing skills in Information Technology and Cybersecurity. Extensive experience in various customer service environments across multiple industries. Consistently looking to learn, grow, and elevate. A sociable team-player, always willing to lend an extra hand to those lagging behind; never too selfish to ask for assistance when unsure of being able to meet expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Technician
AutoNation Honda
Lithia Springs, GA
03.2025 - Current
- Diagnosed vehicle issues using specialized diagnostic tools and software.
- Performed routine maintenance and repairs on various Honda models.
- Participated in Honda training sessions to enhance technical knowledge and skills.
- Maintained certifications and completed training on systems and components.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Completed various Honda-issued recalls (including saftey recalls; and warranty extenstions).
Service Advisor
ALM Hyundai West
Lithia Springs, GA
03.2024 - 02.2025
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Scheduled service appointments to optimize shop workflow and customer convenience.
- Provided accurate estimates for repair costs and service timelines to customers.
- Coordinated communication between technicians and customers regarding vehicle status.
- Maintained service records and updated customer profiles in dealership management system.
- Educated customers on vehicle features, maintenance needs, and warranty coverage options.
- Addressed customer concerns promptly to enhance satisfaction and service experience.
- Promptly responded to customer inquiries via phone, email or in person.
- Maintained a 4.97 CSI rating during tenure.
Express Service Technician
Kia South Atlanta
Morrow, GA
11.2022 - 02.2024
- Performed routine vehicle inspections and identified maintenance needs.
- Executed oil changes and fluid replacement for customer vehicles.
- Collaborated with service advisors to ensure accurate service recommendations.
- Maintained cleanliness of work area and adherence to safety protocols.
Customer Service Representative
The Home Depot Inc
Marietta, Georgia
07.2020 - 11.2022
- Assisted customers with product inquiries and provided tailored recommendations.
- Resolved customer complaints efficiently, ensuring a positive shopping experience.
- Collaborated with team members to streamline workflow and enhance service delivery.
- Educated customers on store promotions and loyalty programs to encourage participation.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Science - Computer And Information Systems Security
University of West Georgia
Carrollton, GA05-2027
Skills
- Computer security
- Technical troubleshooting
- Customer service
- Equipment maintenance
- Problem identification
- Communication skills
- Troubleshooting
- Diagnostic testing
- Inventory management
- Problem and issue resolution
- Verbal and written communication
- Mechanical tools
- Valid Driver's license
Affiliations
- Recreational Organized Volleyball
- Content Creation (videography, video editing, social media engagement; currently run my own YouTube channel with 1000 subscribers)
- Personal Studies (writing essays on anything from wildlife, to astronomy, physics, philosophy, etc.)
- Automotive/Engineering (maintaining and modifying my personal vehicle, as well as assisting friends and family with their own vehicles)
- Computer Hardware Engineering (building custom computers from scratch as a side business)
- Personal Coding Projects
- Calisthenics
- Art (digital + physical; drawing, painting, photoshop)
- Music Collecting (building a large collection of vinyl records)
Certification
- CDL (Commercial Driver's License)
- Forklift Certification
- Honda Training Certification
Timeline
Service Technician
AutoNation Honda
03.2025 - Current
Service Advisor
ALM Hyundai West
03.2024 - 02.2025
Express Service Technician
Kia South Atlanta
11.2022 - 02.2024
Customer Service Representative
The Home Depot Inc
07.2020 - 11.2022
Associate of Science - Computer And Information Systems Security
University of West Georgia
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