Thouraia Maamo

• Organized racks and shelves to maintain store visual appeal, engage guests, and promote specific merchandise.
• Provided positive first impressions to welcome existing, new, and potential guests.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Generated new sales leads to achieve and exceed monthly sales goals.

As previously stated

• As previously stated

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Served food and beverages promptly with focused attention to customer needs.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Used value-added suggestive-selling techniques to generate additional sales.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
• Checked members into gym by scanning badges.
• Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.