Leroy H. Johnson III
Katy,TX
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Geico
10.2022 - 12.2023
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Improved claim resolution times by efficiently managing caseloads of 50+ claims per month.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for to company.
Customer Service Representative
Toyota Financial Services
01.2022 - 06.2022
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Trained new personnel regarding company operations, policies and services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Processed over 50 calls daily.
Customer Service Representative
Target Corporation
06.2021 - 12.2021
- Customer service reps are to help guests with questions about their Target card accounts
- Customer service reps would assist with questions about bills, make payments, and also provide solutions based on their account type
- While taking between 50-75 calls daily, There would have to also meet strict sales metric goals and other goals as well in order to maintain proper business levels.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
PayPal
09.2020 - 05.2021
- Customer service reps was in charge of customer satisfaction and also was also first point of contact for PayPal customers and businesses
- Customer service job was to assist with over 50 calls and chats daily to help them navigate Paypal's website website and inform them on PayPal policies.
- Answered constant flow of customer calls with minimal wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
State Farm (Bank Operations)
02.2019 - 11.2019
- Customer service reps main job was to work with State Farm Agents and customers on serving applied and explain declarations for auto loans servicing over 40 calls daily.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Took role of team leader in group projects, delegating tasks and providing feedback.
Tech Support
Cox Communications
11.2015 - 02.2018
- Assisting customers with products that Cox Communications involves troubleshooting products that do not currently work for them
- Internet, Video, Telephone, and home security are products that were serviced.
- Demonstrated leadership skills in managing projects from concept to completion.
- Answered between 50-75 calls daily by addressing customer inquiries.
- Self-motivated, with strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
Admin Clerk
US Marines
09.2005 - 09.2013
- Managed over 20,000 Marines in 2nd Marine division
- Assigned all Marines on bases to duty stations and made sure their finances were in order (dependents, food, pay, etc.)
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
Education
High school diploma or GED - General Studies
Tioga High School
Tioga, LA01.2004
Skills
- Negotiation and mediation
- Sales background
- Coaching and Mentoring
- Innovation and Creativity
Accomplishments
Honorable Discharge from United States Marines
Property & Casualty license active
Certification
Secret Clearance
Military Service
- United States Marine Corps, E-4, 09/01/05, 09/01/13
Personal Information
Relocation: Anywhere
Assessments
- Retail customer service, Proficient, 01/01/22, Responding to customer situations in a retail setting
- Administrative support professional fit, Proficient, 04/01/21, Measures the traits that are important for successful administrative support professionals
- Work style: Reliability, Proficient, 09/01/21, Tendency to be reliable, dependable, and act with integrity at work
Awards
Corporal of Marines
Timeline
Claims Adjuster
Geico
10.2022 - 12.2023
Customer Service Representative
Toyota Financial Services
01.2022 - 06.2022
Customer Service Representative
Target Corporation
06.2021 - 12.2021
Customer Service Representative
PayPal
09.2020 - 05.2021
Customer Service Representative
State Farm (Bank Operations)
02.2019 - 11.2019
Tech Support
Cox Communications
11.2015 - 02.2018
Admin Clerk
US Marines
09.2005 - 09.2013
High school diploma or GED - General Studies
Tioga High School