Thuan Nguyen
Mission Hills,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
06.2023 - Current
- Acted with integrity, honesty, and knowledge to promote the culture of the company.
- Handled day-to-day customer or client questions via telephone or email.
- Analyzed customer feedback to identify areas for improvement.
- Established team priorities, maintained schedules and monitored performance.
- Acted with integrity, honesty and knowledge to promote the culture of the company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Bobarista, Bounce Boba Lounge
09.2022 - 03.2023
- Make drinks up to store standards using memorization of recipe boards
- Assist with customer needs in aquick and controlled fashion
- Shared knowledge of coffee, teas, and merchandise
Optician Technician
Brillen
12.2021 - 03.2022
- Worked to ensure a positive and hassle-free customer experience
- Settled any customer disputes in a professional and pleasant manner
- Worked with prescriptions and handled eyewear
Sales Associate
Tilly's
09.2020 - 02.2021
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Identified and maximized sales opportunities, and increased customer retention rates
- Led sales department with highest quarterly sales for two consecutive years.
Sales Associate
Ross Dress for Less
10.2019 - 03.2020
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Identified and maximized sales opportunities
Education
Business Marketing
California State University of Northridge
12.2023
Skills
- Customer Service
- Solving
- Organizational Skills
- Communication
- Interpersonal
- Decision Making
- Active Listening
- Taking Initiative
- Sales Techniques
- Strategic Vision
Timeline
Management Trainee
Enterprise Rent-A-Car
06.2023 - Current
Bobarista, Bounce Boba Lounge
09.2022 - 03.2023
Optician Technician
Brillen
12.2021 - 03.2022
Sales Associate
Tilly's
09.2020 - 02.2021
Sales Associate
Ross Dress for Less
10.2019 - 03.2020
Business Marketing
California State University of Northridge
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