Thuc Tran
Greenwood,IN
Summary
Dynamic Operations Supervisor with extensive experience at the Indiana National Guard, excelling in performance monitoring and employee development. Proven track record in streamlining processes, enhancing operational efficiency, and fostering team collaboration. Skilled in training program development and task delegation, driving continuous improvement and high-quality service delivery.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Indiana National Guard
Edinburgh, IN
08.2022 - Current
- Engaged in team meetings to understand workflow and operational priorities.
- Collaborated with team members to improve communication and operational efficiency.
- Participated in training sessions to enhance knowledge of tools and systems used in operations.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Collaborated with other departments to develop integrated solutions for complex problems encountered during operations planning or execution phases.
- Spearheaded the development of standard operating procedures for various aspects of the unit''s daily activities.
- Developed comprehensive training programs for new recruits, fostering a culture of continuous learning and professional growth.
- Led physical fitness training sessions, promoting a healthy lifestyle among team members while improving overall unit readiness levels.
- Managed security clearance processing for personnel within the unit, ensuring compliance with relevant regulations at all times.
- Implemented quality control measures to ensure high levels of accuracy in all administrative tasks performed by personnel within the unit.
- Evaluated personnel performance regularly, providing constructive feedback and recommending appropriate recognition or disciplinary actions as needed.
Personnel and Operations Supervisor
Indiana National Guard
Angola, IN
03.2023 - 05.2024
- Advises Upper-Level Management on administrative and tactical operations.
- Responsible for the health, welfare, morale, discipline, and training of all assigned personnel.
- Supervised daily operations, ensuring compliance with military regulations and safety protocols.
- Coordinated training programs for personnel, enhancing operational readiness and team effectiveness.
- Developed strategic plans for resource allocation, optimizing manpower and equipment utilization.
- Led cross-functional teams to address operational challenges, fostering collaboration and timely problem resolution.
- Mentored junior supervisors, providing guidance on best practices and leadership development strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
International Programs Manager
Indiana National Guard
Indianapolis, IN
10.2021 - 07.2022
- Developed and implemented international program strategies to enhance cross-border collaboration.
- Managed partnerships with global stakeholders to align project objectives and outcomes.
- Coordinated logistics for international events, ensuring compliance with regulations and best practices.
- Facilitated training sessions for staff on cultural competence and international engagement techniques.
- Cultivated relationships with local organizations to foster sustainable development initiatives abroad.
- Established monitoring systems to track progress of various projects within the department, ensuring timely completion and accountability.
- Championed for the integration of international perspectives into institutional strategic planning and decision-making processes.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Quota Source Manager
Indiana National Guard
Indianapolis, IN
08.2018 - 09.2021
- Led team to achieve operational efficiency through process optimization and workflow management.
- Developed training programs for staff to enhance skills and improve service delivery.
- Implemented performance metrics to monitor team productivity and identify areas for improvement.
- Facilitated cross-departmental communication to align objectives and streamline operations.
- Managed inventory and resource allocation to minimize waste and reduce costs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Operations Analyst
Army National Guard Bureau
Arlington, VA
12.2016 - 07.2018
- Analyzed operational data to identify process inefficiencies and recommend actionable improvements.
- Coordinated cross-departmental initiatives to streamline workflows and enhance collaboration.
- Developed training materials for new team members, fostering a culture of continuous learning.
- Monitored key performance indicators, providing insights for strategic decision-making and operational enhancements.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Maintained up-to-date knowledge of industry best practices and emerging technologies relevant to operations support functions.
Education
Associate of Arts - Multidisciplinary Studies
Grantham University
Lenexa, KSSkills
- Operations management
- Performance monitoring
- Task delegation
- Employee and Staff supervision
- Scheduling and calendar management
- Administrative management
- Employee and Staff development and training
Accomplishments
- dedicated professional who embodies servant leadership consistently and prioritizes the needs of the team by empowering them to succeed
- demonstrated ethical leadership by resolving complex issues and enhancing organizational performance and potential through precise talent management
- created innovative operational forecasting tools to maintain all the resourcing requirements for all 10 courses at this Army schoolhouse
- inspired leaders to excel by earning the Army Basic Instructor Badge, continuously mentored and trained above standard
- selected as top NCO on the INNG E8 to E9 EPS list, a testament to exceptional leadership, competence, and strategic influence
- embodies the true model of servant leadership; task orientation, dedication to completing the mission, and
organizational expertise has dramatically improved every aspect of unit and Regiment level operations - received the Order of Saint Maurice for exceptional dedication, competence, and contributions to the Infantry community
- skill, competence and leadership played a vital role in the preparation and execution of the Overseas Deployment Training (ODT) exercise Tiger Triumph 24
- simultaneously performed duties as REGT OPS NCO and Company 1SG; managed duties for two separate organizations
- planned, resourced, and synchronized diverse courses across varying pay grades; contributed to the graduation of 724 Soldiers in 2024
- expertly managed over $33M funding programs over the past 10 years, ensuring 100% accountability and zero discrepancies during quarterly audits.; streamlined budget execution processes and reduced end-of-year closeout time by 30%
Timeline
Personnel and Operations Supervisor
Indiana National Guard
03.2023 - 05.2024
Operations Supervisor
Indiana National Guard
08.2022 - Current
International Programs Manager
Indiana National Guard
10.2021 - 07.2022
Quota Source Manager
Indiana National Guard
08.2018 - 09.2021
Operations Analyst
Army National Guard Bureau
12.2016 - 07.2018
Associate of Arts - Multidisciplinary Studies
Grantham University