Thurman Runyon
Amazon
MOUNTSTERLING,KY
8
years of professional experience
Resourceful Customer Returns Associate skilled in problem-solving and maintaining organized workspaces. Proven ability to conduct thorough product inspections and meet performance goals, ready to leverage expertise in enhancing order accuracy and overall customer experience.
Work History
Customer Returns Associate
3 Years 5 Months- Processed customer returns efficiently to ensure timely resolution and satisfaction.
- Utilized Amazon's returns processing system to track and document return transactions accurately.
- Inspected returned products for damages.
- Maintained a clean and organized workspace, promoting productivity and minimizing errors in processing returns.
- Conducted thorough inspections of returned products to determine eligibility for refund or exchange.
- Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
Repack and Bulk Order Filler
1 Year 1 Month- Operated pallet jacks to efficiently transport bulk orders within warehouse environment.
- Selected and packed merchandise accurately according to customer specifications and shipping requirements.
- Conducted inventory checks, ensuring stock levels met operational needs and reducing discrepancies.
- Collaborated with team members to streamline order fulfillment processes, enhancing overall efficiency.
- Maintained cleanliness and organization of work area to comply with safety standards and improve workflow.
- Trained new employees on proper handling of materials and adherence to safety protocols.
- Improved order accuracy by meticulously checking and confirming bulk orders before processing.
- Contributed to a positive workplace culture by providing support and assistance to fellow team members as needed.
Education
High School Diploma
Skills
Organization
Microsoft office
Product inspection
Teamwork
Customer service
Attention to detail
Time management
Problem-solving skills
Multitasking
Calm and professional under pressure
Reliability
Computer skills
Timeline
Customer Returns Associate
Amazon
04.2022 - 09.2025Read More
Repack and Bulk Order Filler
Family Dollar Distribution Center
09.2017 - 10.2018Read More
Menifee County High School
High School Diploma
Read More