Thuy Nguyen
Converse,Texas
Summary
Resourceful, innovative leader with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
17
17
years of professional experience
Work History
Account Manager
Spectrum
05.2023 - 12.2023
- Served as the lead point of contact for all customer account management matters for 28 accounts.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Restaurant General Manager
Holy Crab
11.2022 - 04.2023
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
District Manager for Metro by T-mobile
Unlimited PCS
06.2019 - 09.2022
- Manage operations for 7 store locations for national wireless retail chain and oversaw sales team of 24-28 employees.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- The culture was based on customer loyalty and effective customer service. “A happy customer is your best promoter.”
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
Area Manager of Metro by T-mobile
Supreme Wireless
04.2019 - 06.2019
- Transformed underperforming teams into productive, profitable teams
- Supervised 3 locations to enforce high-quality standards of operation
- Optimized team performance with newly implemented sales and merchandising procedures.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
Store Manager of Metro by T-mobile
Unlimited PCS
11.2017 - 04.2019
- Promoted from a sales associate to a trainer to a Store Manager
- World Class Associate Recognition (2 times) WTX Q1 World Class Recipient Named West Texas 2018 Store of the Year!! Ranked in the Top 5 stores out of 56 stores all 12 months in 2018, with 7 #1 Rankings that measured KPIs such as PPD and Conversion.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Legal Secretary
Law Office Of Jon R Waggoner
10.2006 - 12.2008
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Streamlined office procedures for increased efficiency in handling legal matters.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
Education
Associate Of Business Administration - Leadership And Management
Amarillo College
Amarillo, TX05.2005
Skills
- Suggestive Selling
- Customer Service
- Sales Orientation
- Leadership Skills
- Developing and Motivating Sales Team
- Converting leads
- Client Relationship Management
- Sales Development
Timeline
Account Manager
Spectrum
05.2023 - 12.2023
Restaurant General Manager
Holy Crab
11.2022 - 04.2023
District Manager for Metro by T-mobile
Unlimited PCS
06.2019 - 09.2022
Area Manager of Metro by T-mobile
Supreme Wireless
04.2019 - 06.2019
Store Manager of Metro by T-mobile
Unlimited PCS
11.2017 - 04.2019
Legal Secretary
Law Office Of Jon R Waggoner
10.2006 - 12.2008
Associate Of Business Administration - Leadership And Management
Amarillo College
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