THUY NGUYEN

• Delivered high-quality nail and skin care services tailored to individual client preferences.
• Maintained exceptional customer service by actively listening, and recommending suitable upgrades.
• Promoted salon products and additional services, consistently increasing average client spend.
• Managed appointment scheduling, walk-in clients, and supported front desk operations.
• Ensured cleanliness and compliance with health and safety standards in all service areas.

Key Achievements:

• Built a strong base of loyal, repeat customers through personalized care and follow-up.
• Maintained over 85% client retention rate through trust and consistent quality.
• Regularly met or exceeded weekly service and retail sales goals.

• Greeted and assisted guests with check-in/check-out, reservations, and dining needs, ensuring a seamless and memorable experience from arrival to departure.
• Delivered personalized service by learning guest preferences and anticipating needs — such as preparing welcome drinks, offering tailored local recommendations, and remembering returning guests by name.
• Resolved guest concerns with grace and urgency, ensuring satisfaction while protecting the brand's reputation.
• Collaborated with concierge, housekeeping, and F&B departments to deliver a consistently high standard of luxury hospitality.

Key Achievements:

• Frequently praised by guests for delivering thoughtful, customized service that exceeded expectations.
• Gained hands-on experience working with high-value clients and VIP customers in a 4- to 5-star hotel setting.