Thuy Vu-Lam
Las Vegas,NV
Summary
With my experience in Customer Service, Health Care Administration, Leasing Consultant & Assistant Property Manager positions. I believe that I possess the team building, and leadership skills to be a great asset. I am an enthusiastic individual with superior skills in working both team-based and independent capacities. I offer strong ethic, & excellent organizational skills in any setting, & I have a fierce motivation to contribute creativity & innovation.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Amberley at Inverness Asset Living/Echelon
Englewood , CO
10.2020 - 12.2023
- Support & assist the CM with daily operations of the community.
- Complete transactions and tasks related to financial operations of Amberley such as: Posting rent, fees & other payments. Processing invoices and payables.
- Review Residents records & delinquencies. Making sure all payments or collections are according to company policy.
- Managing communication between the residents, vendors & my CM.
- Managing & delegating the property in compliance with company policy & procedure when my CM is not on property.
- Conducting community tours, process leases, move-ins and move- outs, cancellations, dispositions and AME monthly reports.
- Respond to complaints, questions & requests in a timely manner & taking appropriate action to resolve or address any issues to promote resident satisfaction and retention.
Leasing Consultant
HiLine at Littleton Commons / Greystar
Littleton , CO
06.2019 - 10.2020
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
CSA
Southwest Airlines
Denver, CO
09.2018 - 02.2019
- Assisted customers at Ticket Counter, Baggage claim and Gate.
- Assigned luggages to correct destinations.
- Assisted customers with their flights.
Credential Trainer
Epic Health Services
Chicago, IL
11.2017 - 09.2018
- Training Doctors and nurses of Northwestern Memorial Hospital Labor & Delivery to prepare them for the transition of the EPIC software.
- Creating scenarios for clinical documentation, grading and proof reading the curriculum for the Doctors and Nurses of the STORK program.
- Provided elbow support to Doctors, Nurses and Staff of the EPIC software program at both Northwestern Memorial and Lake Forest Memorial Hospital.
- Traveled to St. Lois, MO BJC Hospital and Chariton, IA Lucas County Health Center to also train Doctors and Nurses to prepare them for the Go-Live of EPIC.
Education
Medical Assistant FO & MIBC - Medical
AIBT
Gilbert, AZ05.2003
Skills
- Disciplined with strong work ethics
- Proficient with financials, invoices and resident retention
- Knowledgeable & understand the budget, leasing audits, & property audits
- Creative with Resident parties & activities
- Excellent ability to multi-task, & learn quickly
- Excellent organizational skills, & leadership skills
- Highly proficient with all computer, Yardi & CRM skills
- Excellent communication skills, both verbally & written
- Excellent in Communicating & building relationships with residents
Timeline
Assistant Property Manager
Amberley at Inverness Asset Living/Echelon
10.2020 - 12.2023
Leasing Consultant
HiLine at Littleton Commons / Greystar
06.2019 - 10.2020
CSA
Southwest Airlines
09.2018 - 02.2019
Credential Trainer
Epic Health Services
11.2017 - 09.2018
Medical Assistant FO & MIBC - Medical
AIBT