Thuy Nga Nguyen
Carrollton,TX
Summary
Dependable personal runner successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Experienced shift lead leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
Work History
Personal Runner
Gen Korean BBQ
03.2023 - 06.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Provided excellent customer service while meeting challenging time goals.
- Assisted hundreds of customers per day.
- Ran errands for various employees throughout the company.
- Greeted customers and provided outstanding customer service.
- Cleared tables immediately after guests left in preparation for the next party.
- Collaborated well with other food runners to deliver orders accurately.
- Kept detailed knowledge of and followed all food safety guidelines.
Shift Lead Manager
Panda Express
03.2021 - 01.2023
- Cooperated with servers to improve customer experience and manage customer flow.
- Coached new members to optimize performance and motivate them toward more efficient work.
- Very alert and always thinking ahead of time during this job.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Set overall vision and provided team leadership.
Education
Associate of Applied Science - Accounting
Brookhaven College
Dallas, TX05.2024
High School Diploma -
Creekview High School
Carrollton, TX05.2022
Skills
- Heavy Lifting
- Customer Service
- Instructing
- Judgment and Decision-Making
- Complaint Handling
- Critical Thinking
- Order Accuracy
- Cleanliness Standards
- Servsafe Certified
- Guest Satisfaction
- Cash Register Operations
- Serve Customers
- Emergency Response
Languages
Tagalog
Native or Bilingual
Cebuano
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Runner
Gen Korean BBQ
03.2023 - 06.2023
Shift Lead Manager
Panda Express
03.2021 - 01.2023
Associate of Applied Science - Accounting
Brookhaven College
High School Diploma -
Creekview High School
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