Tiffany Marshall
Evington
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting organizational goals. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Route Sales Driver
Reds Chips
08.2022 - 07.2025
- Delivered products efficiently while maintaining accurate inventory records.
- Operated designated delivery route, ensuring timely delivery of snack products to grocery stores, convenience stores, and other retail accounts.
- Established strong customer relationships by providing friendly, reliable service and addressing account needs or concerns.
- Managed inventory on route truck,including loading,unloading,rotating stock and maintaining accurate product counts.
- Identified sales opportunities and upsold products to increase account revenue and meet weekly sales targets.
- Collected payments, processed invoices, and maintained accurate route paperwork and delivery logs.
- Ensured product freshness by monitoring expiration dates and removing or replacing outdated items.
- Operated company vehicle safely following all regulations and company safety policies.
- Communicated with route supervisor and warehouse team regarding inventory needs, customer issues, and route changes.
- Assisted with promotional setups, seasonal displays and special product launches to drive brand visibility.
- Operated and maintained delivery vehicles, ensuring compliance with safety standards.
- Coordinated routes to optimize delivery schedules and reduce fuel costs.
Part-Time Maintenance Crew Member
VA Maintenance
02.2023 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained cleanliness and sanitation of assigned areas by following established procedures.
- Implemented best practices for waste disposal and recycling initiatives.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
Merchandise Associate
Sam's Club
08.2021 - 06.2022
- Managed merchandise stocking and inventory organization to optimize product availability.
- Assisted in visual merchandising displays, enhancing store aesthetics and customer engagement.
- Collaborated with team to implement promotional strategies, increasing product visibility and sales potential.
- Led initiatives to enhance customer service experience, resulting in positive feedback and repeat business.
- Assisted customers with finding desired products, offering expert advice on purchases and related items.
- Contributed to successful seasonal transitions by participating in comprehensive merchandise resets and floor moves.
- Promoted a positive workplace culture, consistently exhibiting professionalism and excellent teamwork skills.
Landscaper
Sutton Landscaping
05.2021 - 11.2021
- Designed and implemented landscape layouts to enhance curb appeal and functionality.
- Operated and maintained landscaping equipment, ensuring optimal performance and safety compliance.
- Collaborated with clients to identify their needs, providing tailored landscaping solutions.
- Trained junior staff on proper techniques and equipment usage for efficiency improvement.
- Maintained and serviced lawn care equipment to enhance longevity.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Reduced callbacks by ensuring thorough completion of all assigned tasks, including mowing, trimming, edging, and debris removal.
Manager
Quik-e Foods
03.2016 - 05.2021
- Supervised daily store operations, ensuring efficient workflow, proper opening/closing procedures, and adherence to company policies.
- Trained , and scheduled employees to maintain adequate staffing and high customer service standards.
- Providing exceptional customer service by resolving complaints, addressing concerns.
- Managed inventory through accurate ordering, stock rotation, loss prevention, and vendor coordination.
- Ensured compliance with safety, sanitation, cash-handling, and regulatory requirements(tobacco,alcohol,lottery,food service)
- Oversaw merchandising, promotional displays, and planogram execution to maximize product visibility and sales.
- Reconciled registers,prepared bank deposits, and reduced cash shortages through improved controls.
- Maintained store cleanliness, equipment functionality, and overall presentation standards.
- Led store team meetings to communicate goals, update, performance expectations.
Education
High School Diploma -
EC Glass
Lynchburg, VA06-2009
Skills
- Customer service
- Reliability and punctuality
- Route planning
- Basic math proficiency
- Schedule management
- Merchandising
- Route management
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
Timeline
Part-Time Maintenance Crew Member
VA Maintenance
02.2023 - 09.2024
Route Sales Driver
Reds Chips
08.2022 - 07.2025
Merchandise Associate
Sam's Club
08.2021 - 06.2022
Landscaper
Sutton Landscaping
05.2021 - 11.2021
Manager
Quik-e Foods
03.2016 - 05.2021
High School Diploma -
EC Glass