Tia Amos
Winston-Salem,NC
Overview
11
11
years of professional experience
1
1
Certification
Work History
EC Teacher's Assistant
Onslow County Schools
North Carolina
08.2025 - Current
- Facilitated small group discussions to enhance comprehension, critical thinking and user-centered problem solving.
- Engaged students in critical thinking skills through inquiry based activities that encouraged creative problem solving.
- Guided students in behavioral expectations to foster a respectful classroom atmosphere and continuous improvements.
- Supported individualized education plans by assisting students with diverse learning needs.
Administrative Assistant
Childcare Network
North Carolina
06.2023 - 08.2025
- Led presentations and ideas during meetings with cross functional teams to improve processes and operations.
- Managed full cycle billing processes, including invoicing, payment tracking, reconciliation, and resolving account and timely revenue collection.
- Conducted research into community outreach and enrollment trends, gathering and analyzing feedback to optimize childcare services and identify areas for improvement.
- Applied Agile principles of iterative improvement to refine administrative and billing workflows, increasing efficiency and reducing recurring errors.
Operational Support Specialist
Truliant Federal Credit Union
Winston-Salem, NC
10.2015 - 07.2022
- Built strong customer relationships by addressing support request across multiple channels (email, phone, and chat), ensuring high satisfaction by resolving issues efficiently.
- Optimized scheduling process, reducing member wait time by 28% and increasing retention by 15%.
- Collaborated with teams to implement changes that improved customer service and operational processes, enhancing both the internal workflow and user-facing experiences.
- Improved customer satisfaction scores from 3.8 to 4.6 by implementing feedback-driven service improvements.
- Developed and maintained a library of reusable components, ensuring consistency in product offerings and fostering a cohesive, streamlined user experience.
Education
Bachelor of Arts (B.A.) - Exercise Science
Concordia University-St. Paul
Skills
- Customer experience enhancement
- Cross-functional collaboration
- Detail-oriented
- Billing and revenue tracking
- Effective conflict resolution
- Effective multitasking
- Effective written and oral communication
- User-centered design
Certification
UI/UX Design, Coursera
Digital Product Management: Modern Fundamentals, Coursera
Introduction to SCRUM Master Professional, Coursera
Timeline
EC Teacher's Assistant
Onslow County Schools
08.2025 - Current
Administrative Assistant
Childcare Network
06.2023 - 08.2025
Operational Support Specialist
Truliant Federal Credit Union
10.2015 - 07.2022
Bachelor of Arts (B.A.) - Exercise Science
Concordia University-St. Paul