Tia Belcher
Kissimmee,FL
Summary
Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
General Manager
Safe Tax
01.2019 - 04.2023
- Managed a diverse team of 6 professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training to develop skills and improve efficiency .
- Managed the office's budget.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Developed and implemented strategies to increase the number of clients and returns filed.
- Managed budget implementations, employee reviews, training, schedules, and returns.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts.
- Interacted well with clients to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Team Lead
Orlando City Soccer
11.2015 - 04.2016
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Participated in opening new store locations and assisted in recruiting and training new staff.
- Set up and broke down during home games .
- Directed and supervised employees, engaged in sales, inventory and reconciling cash receipts .
- Worked closely with corporate.
- Directed and supervised team of 45 engaged in setting up over 10 Kiosk during the Orlando City soccer team home games.
Supervisor
Adidas
08.2014 - 09.2015
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collected, arranged, and input information into database system.
- Dealt with large amounts of cash while having full responsibility over cash wrap during shift .
Education
No Degree - Broadcasting Journalism
Seminole State College of Florida
Sanford, FLHigh School Diploma -
Liberty High School
Kissimmee, FL05.2014
Skills
- Customer Relationship Management
- Customer Retention
- Business Development
- Operations Oversight
- Expense Control
- Schedule Management
- Workflow Planning
- Staff Supervision
- Client Relations
- Efficient Multi-Tasker
- Team Player
- Training and Development
- Staffing
- Verbal and Written Communication
- Leadership and Team Building
Timeline
General Manager
Safe Tax
01.2019 - 04.2023
Team Lead
Orlando City Soccer
11.2015 - 04.2016
Supervisor
Adidas
08.2014 - 09.2015
No Degree - Broadcasting Journalism
Seminole State College of Florida
High School Diploma -
Liberty High School
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