Summary
Overview
Work History
Education
Skills
Timeline
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Tia Brady

Harrisburg,PA

Summary

Dynamic professional with a proven track record in the healthcare and financial sectors, notably at Pillow Logistics and Sallie Mae. Excelled in delivering time-sensitive specimens and mastering payment plan development, blending attention to confidentiality with exceptional persuasion techniques. Achieved significant improvements in customer service satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

Medical Courier

Pillow Logistics
Indianapolis, IN
07.2021 - 05.2023
  • Coordinated delivery of medical specimens to appropriate laboratory facilities.
  • Delivered medical supplies and equipment to healthcare facilities.
  • Verified orders for accuracy before deliveries were made.
  • Provided exceptional customer service during interactions with clients.
  • Maintained detailed logs of all deliveries including dates, times, locations.

Debt Collector

Sallie Mae
Indianapolis, IN
05.2016 - 01.2018
  • Analyzed customer financial information and determined appropriate payment plans.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
  • Processed incoming payments from customers according to established procedures.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Customer Service Representative

Teleperformance
Fairborn, OH
03.2012 - 05.2014
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Some College (No Degree) - Psychology

Northwest Florida State College
Niceville, FL

Skills

  • Attention to confidentiality
  • Delivering time-sensitive specimens
  • Handling pharmaceutical materials
  • Payment plan development
  • Collections best practices
  • Persuasion techniques
  • Account updating
  • Opening and closing accounts
  • Call center experience

Timeline

Medical Courier

Pillow Logistics
07.2021 - 05.2023

Debt Collector

Sallie Mae
05.2016 - 01.2018

Customer Service Representative

Teleperformance
03.2012 - 05.2014

Some College (No Degree) - Psychology

Northwest Florida State College

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Tia Brady