Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tia Brunson

Fort Walton Beach,Florida

Summary

Cisco CCNA and CompTIA Security+ certified Cybersecurity student with a dedication to continued education and lifelong learning. Formal college education in security principles, vulnerabilities, threats, and mitigation strategies. Former manager of over 50 employees and customer service professional of 8+ years with notable communication and collaboration skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Techmonk Labs
11.2022 - 01.2023
  • Managing technician staff and delegating responsibilities and repair jobs.
  • Ensuring physical security in opening and closing procedures, device security, and asset loss prevention for over $50,000 in inventory.
  • Maintaining organizational security through separation of guest and company network access, overseeing technicians' use of technology, and compliance with industry regulations
  • Troubleshooting software and hardware for MacOS and iOS technology for 5-10 devices daily, and making repairs when necessary.
  • Using Fixably, FreshDesk, HeartLand POS, and GSX for daily tasks, including scheduling and booking, customer service and appointment management, and practicing troubleshooting procedures and guidelines
  • Using technical knowledge and customer service to provide an excellent sales experience for guests.
  • Understanding and facing the challenges and opportunities of opening a store in a startup company.
  • Enhancing store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Bar Manager

The Crab Trap
08.2022 - 11.2022
  • Ensuring security of the restaurant and team by following lock-up procedures, handling and depositing cash, and documenting procedures and daily reports
  • Controlled compliance with liquor-related regulations, including handling fake IDs, underage drinking, and over-intoxication.
  • Scheduling and guiding bartenders and other employees.
  • Led daily meetings between 10-20 employees and 3-5 managers.
  • Controlling inventory for $1,000- $5,000 of liquor, beer, and wine.
  • Working with other managers to discuss and improve operations, sales, and management of staff.
  • Working in teams of 3-4 to develop new drink recipes and ideas for regular specials.
  • Organizing and supervising after-hours monthly bar cleaning sessions.
  • Supervising front of house activities and operations, including helping customer-facing staff, ensuring effective teamwork, and monitoring adherence to quality standards and organizational policies for 60-80 employees.

Host Manager

The Crab Trap
04.2022 - 08.2022
  • Scheduling and hiring employees to work as greeters/hosts for the restaurant.
  • Working closely with hosting staff to improve presentation and organization of the host stand and staff.
  • Addressing the need for significant improvements to customer service expectations.

Head Server

The Crab Trap
07.2021 - 04.2022
  • Training and educating new employees on company culture, food and beverage specifications, and skills necessary for serving tables.
  • Working with management to implement new policies and goals.
  • Inspiring teamwork gestures and mentality while serving tables.

Education

Bachelor of Science - Cybersecurity (InfoSec)

Pensacola State College
Pensacola, FL
12.2024

Associate of Science - Business Administration

Pensacola State College
Pensacola, FL
05.2025

Skills

  • Troubleshooting Hardware and Software
  • Network Configuration
  • Mitigating Threats & Hardening Systems
  • Cloud Computing
  • Compliance
  • Customer Service
  • Ticket Systems
  • Microsoft 365
  • Azure
  • Security Concepts
  • Microsoft Windows
  • Cell Phone Repair
  • Computer Repair
  • Communication
  • Business Administration
  • Business Operations
  • Team Building
  • Sales
  • Inventory Management
  • Issue Resolution

Certification

• CCNA (200-301), Cisco, 2024

• Security+ (SY0-601), CompTIA, 2023


• SC-900: Security, Compliance, and Identity Fundamentals, Microsoft, 2023

• AZ-900: Azure Fundamentals, Microsoft, 2023

• MS-900: Microsoft365 Fundamentals, Microsoft, 2023

References

 •  Jesse Davis                                                                                                   • James Oday

Cybersecurity Analyst, AFSOC                                                                     Network Architect

Professor, Pensacola State College                                                                Motorola Solutions

Jesse.Raymond.Davis@enmu.edu                                                                 JamesOdayM@gmail.com

575-219-1019                                                                                                       860-478-3637


• Tommy LoMaglio

NMC Specialist

Avangrid Inc.

TommyLoMag@gmail.com

585-545-5839

Timeline

Assistant Store Manager

Techmonk Labs
11.2022 - 01.2023

Bar Manager

The Crab Trap
08.2022 - 11.2022

Host Manager

The Crab Trap
04.2022 - 08.2022

Head Server

The Crab Trap
07.2021 - 04.2022

Bachelor of Science - Cybersecurity (InfoSec)

Pensacola State College

Associate of Science - Business Administration

Pensacola State College

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Tia Brunson